Imagine if every member of your team was operating at their highest level—both in sales and in operations. Chaos would decrease, profitability would rise, and your business would run more smoothly.

In this episode of The CVC Home Service Success Network, we sit down with Kathryn Howard, former General Manager of a successful HVAC company. Kathryn has a gift for helping people unlock their potential—and the leadership skills to guide them there by providing the right tools and support.

Listen in as Kathryn shares her “secret sauce” for elevating team performance. Just think what that kind of transformation could do for your business.

The CVC Home Service Success Network is a presentation of CVC Success Group. Our mission is to share proven processes and concepts to help managers of home service companies reach the level of success they aspire to.

In this episode of The CVC Home Service Success Network, we’re talking about the value of doing ride-alongs with your crews—and how this simple practice can lead to big improvements.

Ride-alongs give you a firsthand view of how your team operates in the field. They’re a powerful tool for improving customer service, strengthening company culture, and ultimately increasing profitability.

The CVC Home Service Success Network is a presentation of CVC Success Group, created to share ideas, concepts, and processes that help managers of home service companies grow and thrive.

In this episode of The CVC Home Service Success Network we welcome as our guest Randy Pennngton, a recognized expert in the world of workplace culture and leadership. Randy Pennington is a leading authority on culture, change, leadership, and strategy. He’s an award-winning author whose clients include some of this country’s best known companies, government agencies, not-for-profits, and universities. His ideas have appeared in Fast Company, USA Today, the New York Times, and the Huffington Post.

Randy launched The Whole Package Leadership study in the spring of 2025, and the results shine a light on what it takes for a leader to have an endearing and enduring impact on followers, and most important, why that is important for every organization today.

This episode will provide valuable insights into how to lead in today's world, one of the most important ingredients of any successful company. As always CVC Success Group endeavors to provide sound ideas and concepts for the managers of home service businesses in order to assist them in reaching their dream destination.