Digital transformation is reshaping organizations in all industries, enabling them to improve efficiency, enhance service delivery and optimize resources. In the private sector, businesses have embraced cloud computing, automation and AI to streamline operations and improve customer engagement.

The public sector has traditionally lagged behind, constrained by old systems, siloed data and complex regulatory requirements. However, rising service demands and shifting user expectations are driving a renewed urgency to modernize operations and adopt more agile, technology-driven approaches. In policing, digital innovation is transforming contact management, improving citizen engagement and enabling more effective resource allocation.

To hear how one of the UK's largest police forces is approaching this challenge, we spoke with Thomas Boyd, Operations Manager for Change and Continuous Improvement, and Superintendent Rob Brind, Head of Operational Delivery for Contact Management, from Thames Valley Police and the Hampshire and Isle of Wight Constabulary.

The discussion explored how digital tools, underpinned by platforms from the likes of Salesforce, are transforming front-line services and driving efficiency in enterprises. This companion report highlights the Thames Valley Police's modernization strategy and broader lessons for enterprise transformation.

The episode explores:

• The challenge of modernizing public service operations.
• A cloud-based approach to digital transformation.
• Use of digital tools and automation.
• The future of AI in the public sector.

CCS Insight has produced a free report detailing the key points of the podcast discussion, available here.

As demand for the internet of things (IoT) and intelligent solutions continues to grow, the 5G landscape must evolve. Over the next couple of years, we expect AI to gain more traction in this space — enhancing availability, managing traffic and providing self-healing capabilities to the network. Moreover, the rise of private networks and hybrid solutions, facilitated through network slicing, is anticipated to become the predominant approach for ensuring quality service.

Ian Fogg, Director of Network Innovation at CCS Insight, joined Christina Cardoza, Editorial Director of the insight.tech Talk podcast, to discuss the future of these technologies and intelligent networks. We look at how 5G and IoT networks have to adapt to the rapid pace of innovation, what's still to come in the 5G space and when it'll be time to start thinking about 6G.

The discussion explores:

• The changing 5G and IoT network landscape
• Growing demand for IoT and intelligent solutions
• AI's role in the future of 5G and IoT networks
• Sustainability efforts with intelligent networks
• The future of networks and 6G.

Listen to the episode on Spotify and Apple Podcasts. To learn more about our expectations for the future of your industry, watch our Predictions event. You can also download a free booklet featuring all 95 of our predictions for the technology industry in 2025 and beyond.

This episode was originally published on insight.tech.

Digital transformation has become a fundamental driver of change across industries, altering how businesses approach procurement, IT infrastructure and decision-making. Procurement is undergoing significant changes as digital transformation reshapes traditional sourcing and supplier management. Organizations are shifting from manual, siloed systems to integrated digital solutions, using AI-driven tools to improve compliance, risk management and cybersecurity. These advancements aim to enhance operational efficiency and adaptability, going further than solely reducing costs.

Greater flexibility is becoming necessary, replacing rigid approval cycles with more collaborative approaches. Businesses must be able to respond quickly to market changes, supplier challenges and regulatory requirements, using digital marketplaces to streamline software procurement. These platforms provide transparency and efficiency, reducing delays in decision-making.

In this podcast discussion, Bola Rotibi spoke to Marta Whiteaker, a leader in AWS Marketplace development, and Sid Vajpayee from Zscaler, a global provider of secure cloud transformation services. The episode covers procurement, partnerships and important areas of digital transformation, such as the evolution of digital marketplaces, the role of channel partners, security, customer challenges and future trends.

Our discussion unpacked how marketplaces have simplified procurement and billing for partners, unlocking digital transformation for customers.

The episode explores:

• The role of marketplaces in driving digital transformation.
• Challenges and benefits of marketplace adoption.
• Best practices for navigating marketplace partnerships.
• Security implications with software marketplaces.

CCS Insight has produced a free report detailing the key points of the podcast discussion, available here.