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The Business of Benefits Podcast

The Business of Benefits Podcast

De: Hi Hello Labs Network
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For decades, employers have been fed a lie: “There’s nothing you can do to control healthcare costs.” This couldn’t be further from the truth. The system is doing exactly what it was designed to do—profit off of HR, CFOs, and CEOs who believe that lie year after year.With 180 million Americans relying on employer-sponsored healthcare, it’s time to challenge the status quo. The Business of Benefits is your No BS, No Sales guide to the real solutions. No gimmicks—just the truth about how to take control, transform your benefits, and care for your most valuable asset: your people.Each episode dives deep into the data, exposing industry misalignments and inefficiencies that inflate costs while offering actionable strategies for designing financially sustainable, high-value benefits.Through eye-opening interviews with industry insiders, expert analysis, and real-world success stories, hosts Donovan and Chelsea pull back the curtain on the hidden flaws in the healthcare system. The result? An empowering roadmap for employers ready to break free from outdated models and unlock smarter, more sustainable benefits.If you’re tired of the same old sales pitch and ready to rethink benefits, reduce costs, and improve care—this podcast is for you. The truth is out there—are you ready to hear it?Copyright Hi Hello Labs Network Desarrollo Personal Economía Gestión y Liderazgo Liderazgo Éxito Personal
Episodios
  • 64. Breaking Free from the Broker Trap with Lori Kleiman

    64. Breaking Free from the Broker Trap with Lori Kleiman
    Nov 13 2025
    In this HR Special, host Chelsea Ryckis sits down with friend and industry leader Lori Kleiman to talk about what it takes to level up from HR department-of-one to strategic business partner, without losing sight of day-to-day realities.


    We cover how small to mid-size employers can decide when to hire fractional or in-house HR, why headcount matters more than revenue, and the rising complexity of multi-state compliance. We also unpack the hidden opportunity for HR to lead on healthcare and benefits strategy.

    Chelsea explains renewal “stall” tactics, fiduciary responsibility on health plans, and practical steps HR can take to earn a seat at the table with data and action.

    What you’ll learn:
    • When a company truly needs fractional HR vs its first in-house generalist
    • Why certifications like PHR and SHRM-CP help smaller employers hire confidently
    • How tech can increase HR workload and employee questions, not reduce them
    • A simple path to move from tactical HR to strategic HR that drives ROI
    • The fiduciary duty HR has on health plans, what to ask from brokers, and how to escape the 60-day renewal crunch
    • Practical ideas HR can implement now: communications, data access, compliance checklists, and off-cycle planning
    Time Stamps
    00:00 – Welcome to The Business of Benefits
    01:08 – Meet Lori Kleiman
    04:45 – Building an HR Business from the Basement
    07:15 – When Small Businesses Really Need HR
    10:02 – Technology’s Impact on HR Workloads
    12:18 – Tactical vs. Strategic HR
    15:26 – What to Look For When Hiring HR
    18:41 – How Much HR Certifications Cost
    21:10 – Using ExamEdge and Affordable Prep Options
    23:20 – Moving from Tactical to Strategic HR
    27:00 – Understanding Fiduciary Duty in Health Plans
    30:36 – How HR Can Drive Benefits Strategy
    33:22 – Why Benefit Renewals Feel Impossible
    36:10 – Taking Back Control of Your Renewal
    38:28 – Shaking Up Your Broker Relationship
    40:12 – Giving Back to the HR Community
    41:25 – Final Thoughts and Where to Find Lori

    Get more on our Guest at:
    Website: https://www.hrtopics.com
    YouTube: @lorikleimanhrtopics7385

    Whether you're an HR professional, CFO, CEO, or just tired of rising healthcare costs, this is your call to rethink benefits strategy and finally take control.

    Connect with Chelsea and Donovan:
    Website: www.businessofbenefitspodcast.com
    Instagram: https://www.instagram.com/ethoseffectpodcast/
    Chelsea: https://www.linkedin.com/in/chelsea-ryckis-8508a192/
    Donovan: https://www.linkedin.com/in/donovanryckis/
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    42 m
  • 63. The New Health System: Inside Employer Health with Dr. Zeev Neuwirth

    63. The New Health System: Inside Employer Health with Dr. Zeev Neuwirth
    Oct 30 2025
    In this episode of The Business of Benefits Podcast, Chelsea Ryckis sits down with Dr. Zeev Neuwirth — physician, author of Reframing Healthcare and Beyond the Walls, and host of the Creating a New Healthcare podcast — for an unfiltered conversation about what’s really broken in America’s healthcare system and what employers can actually do to fix it.

    From the hidden “healthcare tax” driving wage stagnation to how misaligned incentives have created a medical industrial complex, this episode dives deep into the uncomfortable truth: only 20 cents of every healthcare dollar reaches doctors, nurses, and clinicians. The rest? Lost in layers of middlemen, bureaucracy, and profit-driven waste.

    Chelsea and Zeev explore how employer-sponsored healthcare became the backbone of American coverage, why primary care has been stripped of its purpose, and how direct primary care (DPC) and CEO engagement can completely change the game for employees and organizations alike. If you’re an executive, benefits advisor, or HR leader who knows there has to be a better way, this conversation will challenge everything you think you know about healthcare financing, delivery, and reform.

    Listen to this episode if you want to:
    • Understand how healthcare financing and delivery actually intersect
    • Learn how direct primary care can lower costs and improve outcomes
    • Hear real examples of CEOs transforming employee health and culture
    • Be inspired to rethink your benefits strategy without the sales fluff
    Time Stamps:
    00:00 — Welcome to The Business of Benefits
    02:15 — Dr. Zeev Neuwirth’s journey from clinician to system reformer
    06:40 — The truth about the “medical industrial complex”
    12:10 — Where your healthcare dollars really go
    18:45 — The failure of traditional primary care
    24:10 — Why CEOs are the missing link in healthcare transformation
    30:40 — Lessons from the Rosen Hotels model
    37:20 — Following the money: the employer’s power to change healthcare
    43:30 — The caregiving crisis and what leaders often overlook
    47:00 — Final thoughts and resources

    Get more on our Guest at: Dr. Zeev Neuwirth
    Author of Reframing Healthcare and Beyond the Walls
    Podcast: Host of Creating a New Healthcare Podcast
    Learn more: zevnewworthhealth.com

    Whether you're an HR professional, CFO, CEO, or just tired of rising healthcare costs, this is your call to rethink benefits strategy and finally take control.

    Connect with Chelsea and Donovan:
    Website: www.businessofbenefitspodcast.com
    Instagram: https://www.instagram.com/ethoseffectpodcast/
    Chelsea: https://www.linkedin.com/in/chelsea-ryckis-8508a192/
    Donovan: https://www.linkedin.com/in/donovanryckis/
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    59 m
  • 62. You Don’t Need More Vendors — You Need Accountability

    62. You Don’t Need More Vendors — You Need Accountability
    Oct 16 2025
    Tired of shiny pitches and vague promises? In this solo episode, we break down a practical, repeatable system for holding your benefits vendors accountable so your plan actually performs. From rock-solid RFPs to airtight contracts and respectful escalation, you’ll learn how to set clear expectations, track outcomes, and course-correct fast.

    In this episode, you’ll learn:
    • How to design an RFP that prevents surprises later
    • What to demand in contracts: performance guarantees, termination language, fees, BAAs, data sharing, and fiduciary status
    • The must-ask questions about integrations, cybersecurity, conflicts of interest, and compensation
    • A simple cadence for accountability meetings that gets results, not excuses
    • Real examples of catching hidden fees and fixing slow vendor response times
    • How to build team culture so your staff holds vendors accountable the right way
    Who this is for:
    Employers, HR leaders, CFOs, and anyone ready to transform a “set it and forget it” benefits program into a high-performing plan.If the truth is out there, are you ready to hear it?

    Like, share, and subscribe for more no-BS guidance on benefits that serve your people and your P&L.

    TimeStamps:
    • 00:00 Intro and why accountability matters
    • 02:10 Build a better RFP
    • 07:35 Contract must-haves and red flags
    • 13:25 Demo everything and verify claims
    • 17:40 Meeting cadence and escalation that works
    • 23:10 Real-world examples and fixes
    • 28:30 Culture of accountability inside your team
    • 32:10 Final takeaways and next steps
    If this helped, like, subscribe, and share with a leader who needs to hear it. Tell us in the comments: What is the first change you will make to your benefits strategy?

    Whether you're an HR professional, CFO, CEO, or just tired of rising healthcare costs, this is your call to rethink benefits strategy and finally take control.

    Connect with Chelsea and Donovan:
    Website: www.businessofbenefitspodcast.com
    Instagram: https://www.instagram.com/ethoseffectpodcast/
    Chelsea: https://www.linkedin.com/in/chelsea-ryckis-8508a192/
    Donovan: https://www.linkedin.com/in/donovanryckis/
    Más Menos
    36 m
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