Episode #10: In this episode of the Business Technology Podcast, Scott and Alan discuss the critical topic of cyber insurance, particularly its rising importance for small and medium businesses (SMBs). They share real-life stories of businesses that faced denial of claims due to inadequate security measures, emphasizing the necessity of multi-factor authentication (MFA) and proper cybersecurity practices. The conversation highlights the alarming statistics regarding SMBs and cyber attacks, the complexities of insurance policies, and actionable steps for business owners to ensure they are adequately protected.

Chapters:

00:00 Introduction to Cyber Insurance
02:49 Real Stories of Cyber Insurance Denials
06:06 Understanding Cyber Insurance Basics
08:52 The Importance of Multi-Factor Authentication
12:05 Best Practices for Cyber Insurance Policies

Find us on LinkedIn, Instagram, YouTube and on our website: https://www.itstelecom.com/

Episode #9: In this episode of the Business Technology Podcast, Scott and Alec discuss the critical issue of password security in businesses. They explore the inherent risks associated with traditional password usage, the shift towards passwordless authentication methods, and the benefits of implementing such systems. The conversation also covers practical steps for businesses to transition to passwordless solutions, the challenges they may face, and the importance of fostering a culture of cybersecurity awareness among employees.

Takeaways:

Passwords are a major security risk for businesses.
80% of cyber attacks are due to compromised credentials.
Using unique logins for each employee is crucial.
Passwordless authentication can significantly enhance security.
Phishing attacks are less effective without passwords.
Password resets can lead to high IT costs.
Biometric logins improve user experience and efficiency.
Transitioning to passwordless requires employee buy-in.
A zero trust model enhances overall security.
Training employees on cybersecurity is essential.

Chapters:

00:00 Introduction to Password Security Risks
02:49 The Shift Towards Passwordless Authentication
06:04 Benefits of Passwordless Systems
08:59 Implementing Passwordless Solutions in Your Business
12:08 Challenges and Considerations for Transitioning
15:03 Conclusion and Future of Password Security

Find us on LinkedIn, Instagram, YouTube and on our website: https://www.itstelecom.com/

Episode #8: In this episode of the Business Technology Podcast, Scott and Alec discuss the importance of auditing IT expenses and identifying redundant tools within a business's technology stack. They emphasize the need for businesses to evaluate their existing subscriptions, particularly those related to Microsoft tools, to avoid unnecessary costs. The conversation includes practical steps for conducting an IT audit, real-world examples of cost savings, and the significance of maximizing technology utilization to enhance business efficiency.

Takeaways:

Audit your existing IT stack to find duplicate tools.
Microsoft offers many tools that can replace paid subscriptions.
Encourage employees to use Microsoft Teams for collaboration.
Collect all invoices to understand recurring charges.
Categorize tools into collaboration, security, and productivity.
Check existing platforms for included tools in your subscriptions.
Find an MSP to help with IT audits if needed.
Avoid paying for licenses of employees who have left.
Set an annual reminder to review IT expenses.
Train your team to fully utilize the technology you invest in.

Chapters:

00:00 Introduction to Cost-Saving Strategies in IT
02:53 Identifying Redundant Tools in Your IT Stack
05:48 Auditing Your IT Expenses
08:48 Maximizing Technology Utilization
11:51 Real-World Examples of Cost Savings
14:26 Conclusion and Final Thoughts

Find us on LinkedIn, Instagram, YouTube and on our website: https://www.itstelecom.com/

Episode #7: Ever wonder why your workstation leaves you feeling more exhausted than productive? On the Business Technology Podcast, we tackle this dilemma and share our personal journeys with ergonomic solutions that have transformed our work lives. From the liberating experience of using stand-up desks to the game-changing 28-2 rule, we've uncovered how small adjustments can lead to big improvements in comfort and efficiency. We also dig into the importance of monitor arms, screen size, and text scaling, revealing how these elements can ease eye strain and boost your overall well-being.

We know that investing in ergonomic office setups can seem daunting, but the benefits are too significant to ignore. In this episode, we underscore the impact of quality ergonomic keyboards and chairs on reducing pain and enhancing typing speed. By offering employees customizable options, like adjustable monitors and mouse pointers, businesses can foster a healthier, more productive environment. Plus, implementing regular stretching reminders can be a vital tool against physical burnout and mental fog. Connect with us on Apple Podcasts, Spotify, and YouTube for more insights, and follow us on Instagram and LinkedIn to stay updated on the latest in business technology.

Chapters:

(00:00) Ergonomics and Productivity in the Workplace
(09:05) Improving Workplace Ergonomics and Tech
(13:07) Business Technology Podcast Resource

Find us on LinkedIn, Instagram, YouTube and on our website: https://www.itstelecom.com/

Episode #6: Unlock the secrets of password security and fortify your defenses against ransomware with our latest episode. Learn how to transform your digital habits by discarding the dangerous practices of password sharing and the all-too-common sticky note storage. We promise to equip you with the knowledge to keep your organization's data fortress impenetrable. By drawing insightful analogies, such as treating passwords like personal toothbrushes, we illuminate the path to adopting safer business practices. Discover why the frequent resetting of passwords might be doing more harm than good and how multi-factor authentication serves as your best line of defense, akin to a robust home alarm system.

Continue your journey to cyber resilience by mastering password management. Unearth the power of 16-character passwords, crafted from memorable phrases, to significantly enhance your security posture. We also discuss the merits of utilizing tools like LastPass and Microsoft's built-in manager, which simplify the complex world of password management, especially in professional settings. Stay ahead of the curve by regularly updating your credentials and ensuring your security measures are up-to-date. Finally, stay connected with us for more cutting-edge insights into business technology. Reach out on Instagram at ITS Telecom or LinkedIn at Integrated Telemanagement Services, and tune in via Apple Podcast, Spotify, or YouTube for easy access to our episodes.

Chapters:

(00:00) Password Security and Ransomware Protection
(11:49) Password Management Best Practices
(16:00) Tech Podcast Contact Information

Find us on LinkedIn, Instagram, YouTube and on our website: https://www.itstelecom.com/

Episode #5: Unlock the secrets to integrating AI into your workplace with confidence. Discover how to manage the rise of "shadow AI" and protect your company's sensitive data by learning from real-world cautionary tales like Samsung's accidental information leak. With upcoming regulations, such as California's law on AI record-keeping, staying ahead of the curve is crucial. We'll guide you through crafting robust company policies that not only safeguard your data but also harness the power of AI tools like Microsoft's Co-Pilot, ensuring they serve your business without overstepping boundaries.

Join us as we navigate the complexities of balancing AI's potential with necessary security measures. From advocating a "human in the loop" approach to sharing insights on zero-trust frameworks and sensitivity labels in Windows, we'll discuss how businesses can maintain oversight and control. Don't let AI become a double-edged sword in your organization. Instead, use our insights to re-evaluate your AI policies and consider innovative ways AI can streamline your procedures while maintaining a stronghold on security. Your feedback and questions are welcomed as we explore this rapidly evolving landscape together.

Chapters:

(00:00) AI Policies in the Workplace
(11:14) Ensuring Security and Efficiency in AI

Find us on LinkedIn, Instagram, YouTube and on our website: https://www.itstelecom.com/

Episode #4: Can your business withstand the wrath of a natural disaster? We tackle this pressing question on the Business Technology Podcast, where we explore essential strategies for disaster planning, particularly for those of us in regions prone to wildfires, hurricanes, and tornadoes. Broadcasting from Southern California, we understand firsthand the havoc that power outages and connectivity issues can wreak on businesses. We share crucial insights on how to fortify your business against these disruptions, from securing an uninterruptible power supply for servers to investing in backup generators. Discover how transitioning to cloud-based solutions can boost security and reliability, ensuring your operations remain uninterrupted even when physical servers are compromised. Robust disaster recovery plans are no longer optional; they're a necessity for keeping the wheels turning when nature strikes.

For those managing remote teams, the challenges are just as daunting. We discuss practical solutions to keep your remote workforce connected amidst internet outages at home. Secure and compliant machine setups are the foundation, but what about the complexities of managing individual home networks? We propose flexible access options, including mobile hotspots and dual internet providers, to safeguard business continuity. The episode underscores the value of cloud-based systems, such as hosted VoIP platforms, in maintaining seamless communication. Plus, we highlight the indispensable role of managed service providers (MSPs) in crafting a resilient business strategy, complete with secure data backup plans. Whether you're in the office or working remotely, this episode is packed with actionable advice to help your business weather any storm.

Chapters:

(00:00) Disaster Planning for Business Owners
(09:11) Remote Work Disaster Planning and Solutions

Find us on LinkedIn, Instagram, YouTube and on our website: https://www.itstelecom.com/

Episode #3: Could transforming your IT strategy be the key to unlocking unprecedented efficiency and security for your business? On this episode of the Business Technology Podcast, we make a bold claim: Managed Service Providers (MSPs) aren't just a luxury for big corporations; they're an essential partner for businesses of all sizes aiming for long-term success. We unpack how MSPs offer proactive support that goes beyond the break-fix model, ensuring your IT systems are not just operational but optimized. By focusing on tech support, cybersecurity, and system monitoring, MSPs help mitigate risks, cut costs, and boost overall productivity. Whether you're laying the foundations of a new venture or steering a seasoned enterprise, the right IT infrastructure can be your secret weapon against vulnerabilities.

Join us as we champion an educational approach over fear tactics, empowering small to medium-sized business owners to leverage technology effectively and confidently. The misconception that only large companies are vulnerable to cyberattacks is debunked, as we reveal how MSPs can safeguard smaller enterprises against sophisticated threats like ransomware. Our conversation highlights the value of building trust through education, showing how MSPs serve as indispensable partners in optimizing IT systems. This episode is packed with insights for business owners ready to make informed, strategic decisions about their technology needs, regardless of where they are in their journey. Listen in to discover how a curious, informed approach to IT management can transform your business landscape.

Chapters:

(00:00) Understanding Managed IT Services
(10:54) Building Trust Through Education and Partnership

Find us on LinkedIn, Instagram, YouTube and on our website: https://www.itstelecom.com/