Join Dr. Ernie Cassara and his Office Manager Stephanie DeWitt as they pull back the curtain on one of the most organized and effective front desks in the game. They’ll walk you through the exact systems, scripts, and protocols they use to keep patients on schedule, retain them through care plans, and smoothly transition them into wellness — all with structure, consistency, and minimal chaos.

Front Desk Rockstars, all staff, Practice Owners

Dr. Brian Dopps is a 3rd generation Chiropractor in Milton Kansas. He has doubled the practice in a little over a year that he has been working with The Business Academy with a $2 Million dollar practice in a small town, just opened his second location with more coming and has systems in, staff working well and is enjoying practice and treating many more patients than ever before.

High-value, high-ticket plans don’t sell themselves—but they also don’t require sleazy tactics. In this no-fluff webinar, closing expert Cindy Ard returns to show you how to confidently guide patients through a cash-based decision without fear, fumbles, or financial awkwardness. Learn how to frame value, read the room, and close with conviction.

WHO’S THIS FOR? Case Managers, Office Managers, Practice Owners, Front Desk, and anyone involved in patient conversions.