In this episode of the Building and Branding podcast, Amanda Stichter interviews Chris Hill, a seasoned consultant and owner of JOC Analytics and JCMH Consulting. Chris shares his journey in the restoration industry, emphasizing the importance of behavior in leadership and the need for health and balance. He discusses the essence of servant leadership, the challenges of empowering others, and the significance of building trust and accountability within teams. Chris also provides insights on leading without authority and the heart of leadership, which is about caring for others' potential. The conversation concludes with advice for those struggling in their personal and professional lives, as well as guidance for individuals considering a career in the restoration industry.

⭐️Guest(s):
Chris Hill – JOC Analytics
JOC Analytics helps you transform your business data into easy-to-use business intelligence reports, providing valuable insights to optimize operations. Experience the power of your data!

Guest Social Media & Contact Info:

• LinkedIn: https://www.linkedin.com/in/chris-hill-31088a8/
• Facebook: https://www.facebook.com/JCMHConsulting/
• Email: chris@jcmhconsulting.com
• Website: https://jcmhconsulting.com/

📢 SPONSORS:

JOC Analytics:
JOC Analytics helps you transform your business data into easy-to-use business intelligence reports, providing valuable insights to optimize operations. Experience the power of your data!
Website: https://jocanalytics.com/

Virtual Vision Computing LLC: Virtual Vision can help you Amplify your online presence - Transition from being overlooked to winning more jobs. Experience the difference of working with a trusted partner that's dedicated to your success.

WEBSITE: https://www.virtualvision.com/

Host:
Amanda Stichter – Founder & Host of the Building & Branding Podcast
Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.

Social Media Links:

• VISIT US: https://www.virtualvision.com/
• FOLLOW US ON @vvcmarketing
• Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413
• Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz
• Website: https://www.buildandbrandpodcast.com/
• Website: https://www.buildandbrandpodcast.com/
  
  

Keywords:

leadership, consulting, behavior, health, servant leadership, empowerment, accountability, restoration industry, personal development, mental health

Chapters:

00:00 Introduction and Guest Introduction

02:42 Chris Hill's Journey in Restoration and Consulting

06:59 The Importance of Behavior in Consulting

11:03 The Role of Honesty in Consulting Relationships

14:04 Health and Leadership: Writing Checks Your Body Can't Cash

23:21 Leadership: Servant Leadership and Empowering Others

31:33 Collaborative Leadership: Empowering Through Permission

37:08 Leading Without Authority: Influence and Impact

38:10 Self-Leadership: The Foundation of Effective Leadership

39:33 Believing in Potential: The Heart of Leadership

46:18 Navigating Struggles: Listening and Understanding

49:30 Finding Fit in the Industry: Commitment and Service

54:18 Introduction to the Building and Branding Podcast

54:47 Engagement and Future Episodes

In this episode of the Building and Branding podcast, Amanda Stichter welcomes Paul Silliman from Clean Claims to discuss the challenges and solutions in the restoration industry, particularly focusing on technology implementation and the importance of documentation. They explore the unique complexities of the industry, the fatigue associated with tech adoption, and the need for empowering field technicians to enhance efficiency and customer service. The conversation emphasizes finding the right tools and people to drive success in the business.

⭐️ GUEST(S)

Paul Silliman, Clean Claims

🔗 https://www.cleanclaims.com

Field Documentation and Remote Field Monitoring

Restoration field documentation and remote monitoring software built for 100% accuracy

Facebook: https://www.facebook.com/people/Clean-Claims

Email: paulsilliman@cleanclaims.com

📢 SPONSORS

JOC Analytics: JOC Analytics can help you transform your business data into useful, easy-to-use business intelligence reports that provide valuable insights and help optimize your operations. Experience the POWER of your data!

WEBSITE: https://jocanalytics.com/

Virtual Vision Computing LLC: Virtual Vision can help you Amplify your online presence - Transition from being overlooked to winning more jobs. Experience the difference of working with a trusted partner that's dedicated to your success.

WEBSITE: https://www.virtualvision.com/

Host:
Amanda Stichter – Founder & Host of the Building & Branding Podcast
Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.

VISIT US: https://www.virtualvision.com/

FOLLOW US ON @vvcmarketing

Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413

Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz

Website: https://www.buildandbrandpodcast.com/

Keywords

Clean Claims, technology implementation, restoration industry, field technicians, documentation, customer service, software solutions, industry challenges, tech fatigue, business efficiency

In this episode of the Building and Branding podcast, Amanda Stichter interviews Todd Sangid from DocuSketch. Todd shares his journey into the restoration industry, emphasizing the importance of having a servant heart and understanding the complexities of the claims process. He discusses how DocuSketch serves as a bridge between contractors, insurance companies, and policyholders, making the restoration process smoother. Todd also offers valuable advice for newcomers to the industry, highlighting the need for patience and professionalism.

⭐️ GUEST(S)
Todd Sangid, DocuSketch
🔗 https://docusketch.com/
Precise documentation in a fraction of the time. Speed up your scoping, estimating, and cycle times. Built for restoration. Powered by DocuSketch.
Facebook: https://www.facebook.com/docusketch
Email: todd.sangid@docusketch.com

📢 SPONSOR
JOC Analytics: JOC Analytics can help you transform your business data into useful, easy-to-use business intelligence reports that provide valuable insights and help optimize your operations. Experience the POWER of your data!
WEBSITE: https://jocanalytics.com/

VISIT US: https://www.virtualvision.com/
FOLLOW US ON @vvcmarketing
Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413
Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz
Website: https://www.buildandbrandpodcast.com/

Keywords
restoration industry, DocuSketch, insurance, customer service, contractor, technology, claims process, servant heart, industry challenges, personal stories

Chapters
00:00 Introduction to Todd Sanjid and DocuSketch
06:02 Journey into the Restoration Industry
11:27 The Importance of a Servant Heart
18:43 DocuSketch: Bridging Gaps in the Restoration Process
25:54 Lessons Learned and Advice for Newcomers

Takeaways
- Todd Sangid manages accounts at DocuSketch and travels frequently for work.
- He emphasizes the importance of understanding the restoration industry from multiple perspectives.
- A servant heart is crucial for success in the restoration industry.
- The restoration industry has a steep learning curve, but those who survive the first six months often stay long-term.
- DocuSketch aims to streamline communication between contractors and insurance companies.
- Todd's experience during a tornado in Chattanooga shaped his perspective on the industry.
- Patience and professionalism are key traits for newcomers in the industry.
- The industry is constantly evolving, requiring adaptability.
- Helping customers through tough times is a rewarding aspect of the job.
- Todd believes that the restoration process allows contractors to help rewrite customers' stories.