What actually happens when you call ADA NSW Advisory Services? And should you call even if nothing’s gone wrong yet?

In this episode of The Brush Up, host Michael Klein sits down with Dr Vicki Rozos, Head of Advisory Services at ADA NSW, to demystify the service that many members don’t fully understand until they need it most.

Vicki shares how advisory supports dentists at every stage of their career — from reviewing your first job offer and navigating tricky consent conversations to managing patient complaints, handling record requests, and even fielding calls with a patient still in the chair.

Whether you’re a student, a recent graduate, or a seasoned practitioner, this conversation is a reminder that you’re never on your own. Advisory is confidential, tailored to your situation, and staffed by experienced dentists who’ve been in your shoes.

Topics covered: advisory services overview, new graduate support, patient complaints, consent and communication, dental records requests, solicitor correspondence, professional indemnity insurance, practice ownership guidance, ceasing to treat, and the importance of good record-keeping.

The Brush Up is brought to you by ADA New South Wales. Find resources, episodes, and more at adansw.com.au.

If you want to stay up to date with the latest developments in dentistry, check out our upcoming CPD courses at adansw.com.au/cpd.

At some point in your career, you'll collaborate with an oral health therapist. If you haven’t already, it’s important to understand what they do, how they think, and the value they bring to a team.

Welcome to Fresh-Out Fridays, where we sit down with early-career dental professionals to discuss the real-life experiences that academic study doesn’t fully prepare you for.

In this episode, we speak with Jayden Hall, an Oral Health Therapist (OHT) who is four years into his career.

Jayden provides an honest look at life as an OHT—covering everything from a typical day’s activities to how he discovered his clinical niche, and how he built trust with patients who were initially uncertain about him.

He explains the collaboration between OHTs and dentists, shares insights on the CPD landscape from an OHT’s perspective, discusses the rewarding moments in the job, and emphasises the importance of finding mentorship—even informally—during those crucial early years.

This episode is a valuable resource for any early-career dentist who wants to understand their future colleagues better, enhance team dynamics, improve patient care, and how to foster effective collaboration that benefits everyone—including patients.

So grab your coffee, settle in, and let's brush up on what it takes to find your place in the team.

If you want to stay up to date with the latest developments in dentistry, check out our upcoming CPD courses at adansw.com.au/cpd.

There's a moment in every new graduate's journey when you realise the textbook doesn't have all the answers. When you're faced with a complex case, a nervous patient, or an unexpected complication, you suddenly have to think for yourself.

This is Fresh-Out Fridays, where we sit down with early-career dentists who share the unfiltered truth about navigating those early-career moments that dental school didn't quite prepare you for. In this episode, we're joined by Dr Sarah Amr, who chose to return to her Western Sydney roots after graduating from the University of Sydney. Sarah opens up about the realities of private practice, building trust with diverse patient communities, and why she's passionate about bringing quality dental care to underserved areas.

We'll explore how to balance taking advice with developing your own clinical instincts, the importance of finding the right mentors, and why reflection is the secret ingredient to becoming a truly confident practitioner.

So grab your coffee, settle in, and let's brush up on what it takes to find your voice as a new dentist.

If you want to stay up to date with the latest developments in dentistry, check out our upcoming CPD courses at adansw.com.au/cpd.