• The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had | When Aiva met Mr. Shouty… and absolutely handled it.

  • Apr 17 2025
  • Duración: 9 m
  • Podcast

The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had | When Aiva met Mr. Shouty… and absolutely handled it.

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  • Resumen

  • In this episode of Voice First AI titled: 'The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had,' Michael explores an interaction with an irate customer that was defused by the AI named Ava. Ava, programmed to gauge customer emotions and respond calmly, effectively diffused the tense situation and turned it into a positive customer experience. The owner of a plumbing company, struggling to handle a high volume of calls, uses Ava to manage customer complaints. One customer's anger was quickly quelled by Ava's calm, collected, and solution-oriented response strategy, serving as a testament to the potential benefits that AI can bring to a business's customer service department. Ava's story highlights the tremendous potential of AI in improving customer experience by taking the emotional volatility out of the equation.
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