The Amazon Connect Podcast Podcast Por Douglas Park Marc Rudkowski arte de portada

The Amazon Connect Podcast

The Amazon Connect Podcast

De: Douglas Park Marc Rudkowski
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Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.© 2025 Douglas Park, Marc Rudkowski
Episodios
  • The Amazon Connect Podcast - Ep 2. Amazon Connect: Innovations and Insights

    The Amazon Connect Podcast - Ep 2. Amazon Connect: Innovations and Insights
    Jul 28 2025


    Exploring the Latest in Amazon Connect: Innovations and Insights


    Description: Join hosts Marc Rudkowski and Douglas Park as they dive into the latest updates in Amazon Connect. From enhanced flow designer UI features to proficiency-based routing, discover how these innovations are transforming customer and agent experiences.


    Highlights:
    The strategic importance of flow designer UI enhancements Parallel AWS Lambda execution and its impact on contact flows Proficiency-based routing: A game-changer for contact centers The role of AI in modernizing customer service

    Tune in to learn how these advancements can elevate your contact center operations!

    Hashtags: #AmazonConnect #CustomerExperience #AI #ContactCenter
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    19 m
  • Episode 1

    Episode 1
    Jun 27 2025

    The very first episode! Marc and Doug give an overview of why this podcast exists, what they hope to acheive and talk about some of the key differentiators for Amazon Connect.
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    32 m
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