The Airbnb Superhost Podcast Por Neil Harvey arte de portada

The Airbnb Superhost

The Airbnb Superhost

De: Neil Harvey
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Welcome to The Airbnb Superhost, your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. Ciencias Sociales Economía Escritos y Comentarios sobre Viajes Gestión y Liderazgo Liderazgo
Episodios
  • #102 When The Alcoholics Came To Stay

    #102 When The Alcoholics Came To Stay
    Feb 11 2026
    I teach people how to monetise their own home! Register for my next FREE webinar here - https://us06web.zoom.us/meeting/register/h15hgvyqQYmHk4GFjlaTAg In this episode, Neil explores the ‘people business’ side of hosting by sharing a story of two memorable guests, Pete and Mandy. Despite being functioning alcoholics with several run-ins with the police during their stay, Neil reflects on their time at his property with surprising fondness. He discusses how he navigated the challenges of their addiction, including a theft from his personal liquor cabinet and late-night police visits, while maintaining a five-star hosting experience. KEY TAKEAWAYS Neil uses the simple act of offering tea to guests as a way to encourage them to sit down and share their stories, helping him get to know the people staying in his home. When guests give an ‘about’ timeframe for their stay, Neil’s rule of thumb is to double it to manage expectations. When faced with a potential conflict, like theft, it's often more effective to wait for the guest to speak first and investigate the situation before jumping to conclusions or drastic measures. In relationships where addiction is present, the addiction often becomes a third party that ultimately dictates the decisions and outcomes. Being a Superhost is about more than just clean rooms; it’s about the skill of creating a safe and human environment for strangers. BEST MOMENTS "Hosting is a people business, and as such, we have all sorts of issues related to human behaviour to deal with." "I’ve learned to always double whatever they say [about the length of their stay]." "Experience told me to be a detective first, judge second." "Superhosting isn’t just about spotless rooms. It’s about making strangers feel safe enough to be human." "It's not hospitality logistics that is the ultimate key; it's social architecture that is the skill to develop." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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    20 m
  • #101 Guests Are Not The Problem - Your Systems Are

    #101 Guests Are Not The Problem - Your Systems Are
    Feb 4 2026
    Link to zoom webinar! - https://us06web.zoom.us/meeting/register/h15hgvyqQYmHk4GFjlaTAg#/registration In this episode, Neil explores the ‘Success Triangle’ of hosting, focusing specifically on you, the host. Neil tackles the inevitable frustrations of property damage, from water rings on polished wood to wet floors, and offers a radical mindset shift to protect your peace of mind. Featuring insights from conflict management expert Andy Baker, the episode discusses why we should stop judging guest ‘malice’ and start investigating the ‘ignorance’ or systems that lead to mistakes. KEY TAKEAWAYS When furniture gets damaged, ask yourself: ‘Would I rather have a perfect floor or £100,000 in the bank?’ Reframing damage as a small cost of a successful business cures emotional stress. Most guest ‘bad behaviour’ is actually just ignorance. They aren't trying to annoy you; they likely just don't know that certain surfaces (like polished wood) are sensitive to water. Instead of reprimanding guests for long showers, Neil ‘gamified’ the solution with a 10-minute sand timer. Changing the steps leading to an outcome is more effective than fighting the outcome itself. ‘Grown men die for it and babies cry for it.’ By publicly praising guests when they do something right (like cleaning the kitchen), you encourage them, and others, to repeat that behaviour. Move away from a ‘blame culture’. If a recurring issue arises, look back at your instructions and house rules to see where the system failed to guide the guest properly. BEST MOMENTS "Anger is the punishment we give ourselves for other people’s behaviour." "Never attribute to malice what can be attributed to ignorance." "Design for normal humans who just happen to be imperfect." "The person who is punished most with that anger is ourselves. It certainly doesn't improve reviews." "Stop managing guests. Start managing the systems and your own reactions." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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    15 m
  • #100 - 100 Things I've Learnt from 18,000 Guest-nights

    #100 - 100 Things I've Learnt from 18,000 Guest-nights
    Jan 28 2026
    In this milestone 100th episode of the Airbnb Superhost Podcast, Neil celebrates a decade of hosting and 18,000 guest nights by sharing 100 rapid-fire lessons he’s learned along the way. Moving away from the typical interview format, Neil reflects on the realities of being a live-in host, covering everything from guest psychology and essential room amenities to setting boundaries and managing finances. KEY TAKEAWAYS Most hosting issues stem from miscommunication rather than ‘bad’ guests. Tone, timing, and clarity often matter more than the actual words you use. The most critical ‘amenity’ isn't high-end decor or gadgets, but a high-quality mattress and a dark, quiet room. If a guest can't sleep well, nothing else matters. Clear, friendly boundaries (like lockable doors and specific shelf space) actually make guests feel safer and more welcome, rather than restricted. Automating boring tasks like finances, receipts, and messaging frees you up to focus on the human element of hosting, which keeps the experience enjoyable. Guests are human. They will make mistakes, misread instructions, and forget things. Designing your space and rules for real human behaviour, rather than perfect behaviour, prevents frustration for everyone. BEST MOMENTS "Guests don't read messages, so make everything shorter than you think it needs to be." "A top-quality mattress isn't a luxury, it's essential." "There is one rule in the kitchen: Leave no evidence." "Always remember, strangers are just friends that you haven't made yet." "Assume good intent and design everything for real human behaviour, not perfect behaviour." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
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    23 m
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