Legal professionals often think of communication strategy as part of their marketing toolkit - a way to attract and convert clients to their law practice. But quality communication strategy extends far beyond getting clients to sign your engagement letter. It becomes a tool for continuously re-recruiting the client to their own cause and ensuring true alignment around solving their legal issue.

I’m joined this week by legal communication strategist Strawberry Nevill, where we explore how ethical communication can drive and shape demand for your services. We discuss practical ways to use marketing principles not just to attract the right clients, but to create more peaceful, productive relationships throughout their entire matter. Plus, you'll discover how thoughtful communication reduces those Friday afternoon fire drills and creates the kind of client engagement that makes your practice more sustainable.

Get full show notes, transcript, and more information here: agileattorney.com/95

Take your law practice from overwhelmed to optimized with Greenline Legal

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Mentioned in this episode:

LIVE WORKSHOP: Better Client Relationships, Fewer Interruptions

This 90-minute interactive workshop will teach you proven strategies for creating more peaceful, productive client relationships... for the rest of your legal career! When? Friday, December 12 – Live via Zoom Only 12 Seats Available Reserve your spot here: https://the-agile-attorney.captivate.fm/ccw

Sign Up For the Dec 12 Workshop Here

Everyone’s talking about artificial intelligence, but before you invest in new tools and software, it’s worth looking at the alternative intelligence already inside your firm. Drawing on insights from W. Edwards Deming, this episode looks at why empowering your team’s creativity and problem-solving ability often drives greater improvement than AI ever could.

You’ll learn how to make work visible, build psychological safety, and turn everyday team members into continuous-improvement partners, so your law practice runs better, not just faster.

Get full show notes, transcript, and more information here: agileattorney.com/94

Take your law practice from overwhelmed to optimized with Greenline Legal

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Life can change in an instant. For attorney Laura Patton, that moment came when her college-age son landed in the emergency room, and she discovered that without proper legal documents, she couldn't even speak to his doctor about his condition. By combining her decades of estate planning experience with open-source document automation tools, Laura created a scalable, affordable solution that protects families while preserving the personal connection at the heart of her practice.

In this episode, Laura shares how thoughtful use of document automation can expand access to justice, improve efficiency, and strengthen client relationships. You'll learn how lawyers can identify opportunities to systematize repetitive work, build productized legal services, and design innovative, human-centered solutions for modern legal practice.

Get full show notes, transcript, and more information here: agileattorney.com/93

Take your law practice from overwhelmed to optimized with Greenline Legal

Follow along on LinkedIn: linkedin.com/in/johnegrant

Mentioned in this episode:

UPCOMING LIVE WORKSHOP: Better Client Relationships, Fewer Interruptions

This 90-minute interactive workshop will teach you proven strategies for creating more peaceful, productive client relationships... for the rest of your legal career! When? Friday, December 12 – Live via Zoom Only 12 Seats Available Reserve your spot here: https://the-agile-attorney.captivate.fm/ccw

Sign Up For the Dec 12 Workshop Here

Building a new law practice requires confronting the reality of what actually works, not just what should work in theory. The natural tendency for lawyers starting something new is to perfect every system and procedure before launching, but this perfectionist approach often becomes the very thing that prevents real progress.

This week, I'm breaking down why the essential skill for new legal business owners isn't doing the legal work, it's getting the work. Drawing from a recent consultation with an attorney who wanted to dial in all their systems before ramping up their practice, I explain why this cart-before-the-horse approach misses what really matters.

Get full show notes, transcript, and more information here: agileattorney.com/92

Take your law practice from overwhelmed to optimized with Greenline Legal

Follow along on LinkedIn: linkedin.com/in/johnegrant

When someone on your team drops the ball or a client misses a deadline, it's tempting to write them off as disorganized or unmotivated. This snap judgment feels natural - after all, if they cared enough, they'd follow through, right?

In today's episode, I'm unpacking the fundamental attribution error - a cognitive bias that makes us blame people's character instead of examining the broken systems they're working within. I'll show you how well-designed workflows can transform your team's performance and why investing in better systems beats endless hiring cycles every time.

Get full show notes, transcript, and more information here: agileattorney.com/91

Take your law practice from overwhelmed to optimized with Greenline Legal

Follow along on LinkedIn: linkedin.com/in/johnegrant

Mentioned in this episode:

LIVE WORKSHOP: Better Client Relationships, Fewer Interruptions

This 90-minute interactive workshop will teach you proven strategies for creating more peaceful, productive client relationships... for the rest of your legal career! When? Friday, December 12 – Live via Zoom Only 12 Seats Available Reserve your spot here: https://the-agile-attorney.captivate.fm/ccw

Sign Up For the Dec 12 Workshop Here

Most organizations default to command-and-control when creating policies - one person decides what needs to happen, writes it down, and expects everyone else to follow along. The problem is that this approach creates policies that exist on paper but fail in practice, because the people doing the actual work never bought into them in the first place.

In today’s episode, I'm joined by Agile Educator and Organizational Coach Tim Lennon to discuss why the traditional approach to making policies explicit often backfires, especially in American workplaces. Through Tim's evolution from teaching the Kanban method to developing what he calls "Adaptive Kanban," we uncover why negotiating working agreements with your team creates far better results than top-down mandates.

Get full show notes, transcript, and more information here: agileattorney.com/90

Take your law practice from overwhelmed to optimized with Greenline Legal

Follow along on LinkedIn: linkedin.com/in/johnegrant

Mentioned in this episode:

LIVE WORKSHOP: Better Client Relationships, Fewer Interruptions

This 90-minute interactive workshop will teach you proven strategies for creating more peaceful, productive client relationships... for the rest of your legal career! When? Friday, December 12 – Live via Zoom Only 12 Seats Available Reserve your spot here: https://the-agile-attorney.captivate.fm/ccw

Sign Up For the Dec 12 Workshop Here

The Four Ds of productivity (do it, delegate it, defer it, or drop it) show up everywhere in productivity advice. Yet most of us default to the same two options over and over, creating bottlenecks and stress rather than solving our capacity problems.

In this episode, I break down why only two of the Four Ds are reliably good options for managing your law practice workload. I explain the hidden pitfalls of delegation, including why delegated work often creates more quality assurance headaches than it solves, and why deferring work is really just delegating to an unreliable resource called "future you."

Get full show notes, transcript, and more information here: agileattorney.com/89

Get the 5-day Agile Attorney Boot Camp here: agileattorney.com/resources

Join me on Bluesky: bsky.app/profile/agileattorney.com

Follow me on LinkedIn: www.linkedin.com/in/johnegrant/

Mentioned in this episode:

UPCOMING LIVE WORKSHOP: Better Client Relationships, Fewer Interruptions

This 90-minute interactive workshop will teach you proven strategies for creating more peaceful, productive client relationships... for the rest of your legal career! When? Friday, December 12 – Live via Zoom Only 12 Seats Available Reserve your spot here: https://the-agile-attorney.captivate.fm/ccw

Sign Up For the Dec 12 Workshop Here

Managing a law firm’s workflow can be tricky, especially when you’re juggling a long list of active matters and chasing unresponsive clients. In this episode, I’ll share how one firm, after years of using Kanban, finally broke through the delivery bottleneck with a simple but powerful shift in their approach.

You'll hear the key changes they made that allowed them to close 40 matters in one month, even in what’s usually their slowest season. Tune in to discover how simplifying your systems, setting clear client expectations, and focusing on the work that matters most can unlock new levels of productivity and capacity for your practice.

Get full show notes, transcript, and more information here: agileattorney.com/88

Get the 5-day Agile Attorney Boot Camp here: agileattorney.com/resources

Join me on Bluesky: bsky.app/profile/agileattorney.com

Follow me on LinkedIn: www.linkedin.com/in/johnegrant/

Mentioned in this episode:

UPCOMING LIVE WORKSHOP: Better Client Relationships, Fewer Interruptions

This 90-minute interactive workshop will teach you proven strategies for creating more peaceful, productive client relationships... for the rest of your legal career! When? Friday, December 12 – Live via Zoom Only 12 Seats Available Reserve your spot here: https://the-agile-attorney.captivate.fm/ccw

Sign Up For the Dec 12 Workshop Here