The digital frontier is reshaping the way we resolve disputes. Join Juan Herrera, the head of the nation’s largest and longest-running vehicle warranty and lemon law dispute resolution program, BBB AUTO LINE, and Colin Rule, CEO of Mediate.com, as they explore how cutting-edge technologies are transforming online dispute resolution (ODR) across industries.

Whether you’re a legal professional, a mediator, or simply curious about the future of conflict resolution, this podcast will equip you with insights on the tech journey ODR has been on, and where ODR is headed.

Chapters:

00:00 – Intro & Guest Background: Juan Herrera welcomes Colin Rule, pioneer in online dispute resolution.
01:24 – What is ODR?: How technology transformed dispute resolution.
02:50 – Scaling Disputes at eBay: Building systems to handle millions of cases.
06:28 – Adapting for Complex Cases: Tailoring processes for high-value disputes.
09:56 – Pandemic Shift to Online Mediation: How COVID-19 changed the field.
14:24 – AI in Dispute Resolution: Current uses and future potential.
22:19 – Smart Contracts & Trust Tech: Blockchain’s role in resolving disputes.
26:16 – Ethics & Fairness in AI: Setting guardrails for trustworthy systems.
30:19 – Closing Thoughts: Colin’s vision for the future.

The post The Impact of Emerging Tech on ODR appeared first on BBB National Programs.

The Connecticut Data Privacy Act (CTDPA) grants important data rights to Connecticut residents and solidifies critical privacy obligations for covered businesses. The Global Privacy Control or “Universal Opt Out Control” provision of the Act is intended to help consumers regain contol over their own data, and shifts that responsibility to businesses.

BBB National Programs’ Vice President, Global Privacy Division and Privacy Initiatives Operations, BBB National Programs is joined by Jordan Levin, Assistant Attorney General, Privacy Section, Office of the Connecticut Attorney General, to discuss how the CTDPA changes the game when it comes to a consumer’s data privacy rights, how the process has been streamlined, but also how businesses are impacted by these changes.

Resources:
– Dona + Michele convo
– Enforcement Report: Attorney General Tong Releases Updated Report on Connecticut Data Privacy Act
– Connecticut Data Privacy Act FAQs
– For consumers: How to Opt Out from Ad Tracking with Global Privacy Control? A Guide for Web Users
– For businesses and web publishers

The post The CTDPA’s Universal Opt Out Control: Data Rights & the Impact on Business appeared first on BBB National Programs.

It is not uncommon to hear that a child wants to be a content creator – making a living by sharing their hobbies, likes, and interests with a following on a social media platform like YouTube. A common business model for successful content creators is to work in paid partnership with a brand to market a product or service. How does that business model work when the influencer is a child?

In this episode of In the Sandbox, our host Rukiya Bonner, Director of the Children’s Advertising Review Unit (CARU), speaks with Pocket.Watch’s Julia Moonves and Angela Tiffin (a former CARU attorney) about the business of child influencers. Together, they break down the state laws protecting these young content creators – such as the Coogan law and the new Illinois child influencer law – as well as the role of a parent in the business and the special considerations that come into play when working with a young creator.

Key Takeaways:

• Clear and conspicuous disclosures are essential in influencer videos to protect children and comply with advertising guidelines.
• When partnering with creators, it is important to consider their established audience, content quality, and aligned values.
• Influencer laws, such as the Coogan law, help protect child creators by requiring a percentage of their earnings to go into a trust account.
• AI-generated children may impact content creation, but human creators offer authenticity and a connection that AI lacks.
• Pocket.Watch prioritizes the well-being of child creators and works to minimize their involvement in commercial aspects of the work.

Chapters:

• [00:00] Introduction and Overview
• [01:03] Concerns about Influencer Videos and Disclosures
• [02:52] Pocket.Watch: A Modern Kids Media Company
• [04:15] Angela Tiffin’s Role and Experience at K.R.U.
• [06:07] The Rise of Child Creators and Finding Partners
• [09:30] Protecting Child Creators and Vetting Families
• [12:49] Influencer Laws: Coogan Law and Related Legislation
• [15:37] Providing Disclaimers and Protecting Creators
• [17:34] The Impact of AI-Generated Children on Content Creation
• [19:01] Prioritizing the Well-being of Child Creators
• [20:24] Conclusion and Call to Action

Mentioned in this episode:

• CARU Finds YouTube Channel “Vlad and Niki” in Violation of its Advertising Guidelines; Recommends Disclosure Modifications
• Subscribe to the Online Archive
• CARU’s Advertising Guidelines
• Compliance Warning: AI in Child-Directed Advertising and Data Collection

The post Protecting Child Influencers appeared first on BBB National Programs.