The AI Powering 5 Billion Customer Resolutions—and the Future It’s Creating for Service
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
The AI Powering 5 Billion Customer Resolutions—and the Future It’s Creating for Service
-
Narrado por:
-
De:
Acerca de esta escucha
What does it take to power 5 billion customer resolutions a year—with speed, empathy, and zero shortcuts?
At Zendesk, AI plays a central role. It learns from massive data, follows clear rules, and helps teams make service feel more human.
On this episode of The Modern Customer Podcast, I speak with Shashi Upadhyay, President of Products, Engineering, and AI at Zendesk, about how they’re building AI that scales globally and enhances every human interaction it touches.
🎧 Listen in for:
◦ Why AI needs guardrails, not guesswork
◦ The “smart intern” approach to responsible AI
◦ How Zendesk blends automation with emotional intelligence
This is how great service gets smarter, faster and more human. Don’t miss this short, smart conversation on AI that works.
Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
Follow Blake Morgan on LinkedIn
For regular updates on customer experience, sign up for her weekly newsletter here.