The 3 Communication Mistakes Leaders Make That Kill Trust (And How to Fix Them)

In this podcast episode, Chad Prevost, executive coach and co-founder of Big Self School, delves into the fundamentals of building trust within organizational teams. Chad highlights common communication mistakes that erode trust, such as making vague requests, assuming commitment when it hasn't been clearly given, and handling feedback poorly. He explains the importance of clear, committed communication and outlines a six-element framework for making effective requests, including the necessity of naming the timeframe and conditions of satisfaction.

Chad offers strategies for constructive feedback through the SBIA framework (Situation, Behavior, Impact, Ask), emphasizing the importance of daily conversations in trust-building. The episode underscores that effective communication and mutual accountability lead to better organizational outcomes and a healthier workplace environment.

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