On September 11, 2001, Stanley Praimnath went to work on the 81st floor of the south tower of the World Trade Center, same as he always did. When a plane struck the north tower, Stanley and many others began their evacuation. But when he reached the lobby, he was told his building was safe and to return to work. He was back in his office minutes later when a plane hit the south tower and tore through his floor.

Brian Clark’s office was three floors up from Stanley on the 84th floor. When the tower was hit, Brian and a few of his co-workers headed to the stairwell to escape. When they reached the 81st floor, Brian heard a voice crying out for help.

We also speak with NYFD firefighter Regina Wilson about how to prepare for an evacuation in the office or at home.

Visit onstar.com/features/crisis-help to learn more about how OnStar can help Members when crisis hits.

In April 2023, Liv Titor visited Dreamtime beach on Australia's Gold Coast. What happened to her that day felt like a nightmare. After a quick swim, Liv walked out onto a sandbar beside some rocks. Then she felt a pull at her legs and fell into the water. Liv stepped into a rip current that quickly pulled her out to sea towards massive waves and jagged rocks.

John Gordon, a local surfer, was making the most of the big swells at the beach when he saw Liv get swept away. He knew if he didn’t act quick, she would drown so he ran into the ocean, hopped on his surfboard and paddled towards the deadly current with the hopes of rescuing a stranger.

We also speak with Kelsey Cummings, a lifeguard with the California Surf Life Saving Association to talk about ocean safety.

Visit onstar.com/features/crisis-help to learn more about how OnStar can help Members in a moment of crisis.

Lani Williams and her mother, Sincerity, could smell smoke, but that wasn’t rare on Maui. Brush fires happen with some regularity. This fire, they quickly learned, was different.

Five hundred miles to the south, Hurricane Dora had kicked up unusually troublesome winds. In Lahaina, Hawaii, where Lani and Sincerity lived, those winds downed power lines and whipped sparks into a full-blown wildfire that was closing in on them. They tried to escape the blaze by car, but the main roads were either closed or blocked by a crush of panicked drivers trying to leave town. They were stuck between the fire on one side and the ocean on the other.

Benny Reinicke smelled smoke that morning too and found himself in the same logjam of frightened drivers desperately trying to flee Lahaina. Amidst smoke and flames and exploding cars, he spotted Lani struggling to help her mom climb the seawall and get to safety. He took it upon himself to make sure they made it.

We also speak with wildfire expert Michele Steinberg from the National Fire Protection Association (NFPA) about how you can identify hazards and strategies to help protect against wildfires.

If you’d like to help the residents of Lahaina and others impacted by natural disasters, you can donate to the American Red Cross at redcross.org/donate/cm/onstar-pub.html/

Visit onstar.com/why-onstar to learn more about the benefits of being an OnStar Member and why Better Never Stops when you're connected by OnStar.