Telco in 20

De: Danielle Rios TelcoDR
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  • Resumen

  • Give me 20 minutes, and we’ll cover the next 20 years in telco. Get the latest news, insights and best practices on how public cloud is transforming telecom – and enjoy a few laughs!
    © 2020-2021 TelcoDR
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Economía Gestión Gestión y Liderazgo
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Episodios
  • Ep 114 - What’s Up with Totogi: The Ontology of BSS Magic

    Ep 114 - What’s Up with Totogi: The Ontology of BSS Magic
    Apr 29 2025
    In today's telco landscape, operators are struggling with legacy BSS systems that are highly customized, expensive, and impossible to change. Rather than continuing the traditional approach of swapping out systems (ouch) or simply adding AI to siloed applications, a more revolutionary solution is emerging—one that creates a digital twin of your entire telco business and applies AI across all systems simultaneously.For this episode, I talk with Mark Breslow, Field CTO at Totogi. We're exploring how Totogi’s BSS Magic is helping telcos leverage AI without replacing their existing systems while delivering dramatic results in weeks, instead of months. Listen now to hear:How BSS Magic functions as a telco-specific ontological layer, not a replacement BSS system [04:12];Why siloed AI approaches fail when trying to solve problems that span multiple systems [05:00];How an Asian telco dramatically reduced their enterprise sales process time with BSS Magic [09:07];How the BSS Magic transforms notoriously difficult BSS migrations from a multi-year project to just a few months [12:40].Links and Resources:Watch my Gen AI Summit talk at MWC25 on Building an AI-first TelcoRead my blogs, The AI-first telco won't wait 5 years for Amdocs and How to suss out the fake agents at MWC25Learn more about BSS Magic on the Totogi website to say goodbye to rigid, vendor-locked BSS applicationsCheck out these BSS Magic Demos on Totogi’s YouTube channel:Inventory AI AgentEnterprise Sales Agent FlowCompetitive Product Design… and many more! Find more on the BSS Magic Demos playlist Build your first AI Agent for free! Kick-start your transformation by working with our Forward Deployed Engineering team to customize AI agent, at no upfront costIf BSS Magic is breaking down the boundaries between systems, imagine what’s happening with the boundaries between functional organizations. This article talks about how companies (and the humans in them) will change in the age of agentic AI.Check out this episode on our YouTube channel.You can find the episode transcript here.Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast.If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!This week’s guestMarc Breslow is Field CTO of Totogi, where he is leveraging AI to revolutionize the telecommunications industry. A veteran of Accenture, Lehman Brothers, and Citibank, Marc has a proven track record of building scalable, high-performance systems. At Totogi, he leads the development of AI-powered solutions that drive tangible results for telcos: reducing churn, increasing ARPU, and streamlining business processes. Marc is responsible for customer proof points demonstrating these capabilities. When not engaging with customers, Marc leads teams building Totogi’s BSS Magic technology, generating applications and improving efficiency using AI agents and workflows.Podcast CreditsExecutive Producer and Host: Danielle Rios, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson
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    20 m
  • Ep 113 - AI's Power Problem

    Ep 113 - AI's Power Problem
    Apr 15 2025
    The energy demands of artificial intelligence are skyrocketing. AI workloads are doubling every few months, pushing data centers' energy consumption beyond the capabilities of our aging grid infrastructure. As these facilities approach gigawatt-level power needs—equivalent to powering entire cities—the energy question has become the critical bottleneck for AI's future growth.In this episode, I'm talking with Roy Illsley, Chief Analyst at Omdia who specializes in cloud and data center technologies. We explore how the world’s biggest data center owners—Amazon, Google, and Microsoft—are responding to these challenges, from renewable energy investments to nuclear power, and what it means for the industry. Listen now to hear:Why hyperscalers are looking to nuclear energy solutions to meet their massive power requirements [03:23];How Europe's data sovereignty requirements are complicating AI development in power-constrained countries [05:40];What opportunity telcos have with AI inferencing at the edge, and why they risk repeating past mistakes [09:20];The crucial software capability gap that could determine who wins in the edge AI market [12:14].Links and Resources:Read Omdia’s latest reports on cloud and data centers technologies.Watch NVIDIA's CEO Jensen Huang’s keynote at GTC on their future rack power requirements.Check out this press release on Oracle’s $5 billion UK investment in cloud infrastructure.Learn more about Verizon’s AI edge computing initiatives. Read about Microsoft's exploration of nuclear energy options, including the re-opening of Three Mile Island.Take a look at Google and Amazon’s investment in small nuclear reactors. Listen to the previous episodes I mentioned in my Takeaway:Ep 1 (Jim Abolt) It starts with…transformational leadershipEp 110 (Charles Fitzgerald) Hyperscaler CapEx is going nuclearHomer Simpson's nuclear career takes an unexpected turn in "C.E.D'oh" when he accidentally becomes Springfield Nuclear Power Plant's CEO after impressing Mr. Burns with business jargon. His executive dreams melt down faster than uranium-235 when he discovers the job requires making tough decisions, sacrificing family time, and actually understanding nuclear physics. Guess the CEO job isn't for everyone!Check out this episode on our YouTube channel.You can find the episode transcript here.Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast.If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!This week’s guestRoy Illsley has over thirty-eight years of IT experience, working for a variety of consultancy and end-user companies with experience in the defence, utilities, automotive, retail, and Fast-Moving Consumer Goods (FMCG) industries. He works in the Cloud and Data Centre practice and is recognized as Omdia’s expert on Cloud, Virtualisation, and Management. He also has experience of Data Centre technologies, Quantum Computing, IT Service Management, and covers IT Strategy and Policy. His most recent reports include a series of five on the topic of edge computing, and two on the topic of sovereign cloud. In addition to the reports, he has produced white papers and carried out primary research for leading global organizations. He has delivered keynotes speeches and webinars. He has also presented at external trade events all over the world on a wide range of topics. Podcast CreditsExecutive Producer and Host: Danielle Rios, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson
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    18 m
  • Ep 112 - AI agents are transforming telco, with Microsoft

    Ep 112 - AI agents are transforming telco, with Microsoft
    Apr 1 2025
    The telecom industry is adopting AI at break speed. Unlike past innovations that demanded risky network transformations and long timelines, AI-based innovation is accelerating experimentation without disrupting core networks. For this episode, I sat down with Kevin Shatzkamer, corporate vice president of customer experience strategy and operations at Microsoft, to explore the power of agentic AI and why it represents such a transformative opportunity for telcos. Listen now to hear:Why AI could be the fastest technology adoption in telecom history [03:37];How AI agents reimagine processes instead of retrofitting existing workflows [08:16];Ways Microsoft's telecom customers are putting agentic AI to work in their business [12:00]; andHow telcos are unifying their data for deeper insights [13:17].Links and ResourcesTake a look at Kevin’s LinkedIn post about how AI has the potential to be the fastest adopted technology in telecom history.Read Anthropic’s guide on building effective agents.Watch my talk from MWC25 on how to build an AI-first telco, and how operators need to tackle the legacy tech debt in their BSS estate to do it.Check out my conversations with TelecomTV and Mobile World Live about how Totogi’s AI-first solutions are delivering real revenue growth to telcos TODAY.Learn more about the North American operator that switched billing systems and saved big bucks with Totogi.Read more about Microsoft’s tools for telcos:AutoGenSemantic KernelCopilot StudioFabricAzure AI FoundryHow to write a book with AI tweet threadCheck out this episode on our YouTube channel. You can find the episode transcript here.Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast.If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!This week’s guestWith more than two decades of software and operational experience, Kevin Shatzkamer has a record of driving transformation and innovation at scale to improve customer experiences. In his role as CVP of Customer Experience Strategy and Operations, he holds operational, technical, and customer responsibilities. His portfolio of work includes strategy and planning, market insights, business performance, learning and development technical enablement, compliance, and AI adoption within Customer Experience. He serves as an executive sponsor for new Azure commitments and other mission-critical engagements, as well as oversees onboarding and AI innovation across key customers.Podcast CreditsExecutive Producer and Host: Danielle Rios, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson
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    20 m
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