In this year's 20for20 Annual Survey, we once again asked six leading companies to share a viewpoint about some important aspect of operations and technology. This year, we released a video in which leadership from each company advocates for their viewpoint.

This is a GREAT way to get an explanation of six powerful new insights from companies at the cutting edge of multifamily technology. The viewpoints are:

1. Donald Davidoff, CEO of Real Estate Business Analytics (REBA) presents a new framing of analytics as a lever for control over property performance.

2. Daniel Berlind, CEO of Snappt explains how to think about the increasing complexity of fraud and the layers of capability required to combat it.

3. Jacob Kosior, VP of client strategy with EliseAI describes some of the growing number of examples of how voice AI improves experiences throughout the customer lifecycle.

4. Matt Baird, CTO of AppFolio considers the trade-off between simplicity and complexity in tech acquisition and why it matters in the AI-enabled world.

5. Hope Dunleavy, Enterprise managing consultant at RealFoundations brings a historical perspective on centralization, urging operators to think rethink the “place” in the changing workplace.

6. Michael Lightfoot, CEO of Domuso showcases real-world results from companies using rewards to influence resident behavior and improve experiences.

Don’t forget to download your FREE copy of this year’s 20for20 Annual Survey.

Also mentioned in the episode is “How Data Transforms Multifamily Property Management” the REBA Business Intelligence White Paper.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.
Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

To wrap up this series on maintenance centralization, we review several of the ideas that came out of the previous eight interviews. The panelists are: Brandon Winter, Director of Operational Strategy at Equity Residential, Mylisa Rostel, CEO of Anchor NW and David Perez, former head of multifamily at RMR group.

Key topics include:

• How companies are flexing maintenance teams across properties, allowing operators to better allocate resources and deploy specialized expertise when and where it's needed most.
• The role of tech, including centralized "command centers" helping to schedule work orders, manage technician assignments, and track asset-level data.
• Inventory management approaches, including centralized supply and just-in-time ordering.
• The importance of data integrity to optimizing maintenance, as many multifamily operators struggle to capture and track work order details.
• How AI may improve the maintenance intake process, helping residents self-troubleshoot minor issues, improving work order triage, and setting more accurate repair expectations.
• Career development in maintenance, offering technicians a variety of pathways to develop new skills, specialize, and take on leadership roles.
• How operators see maintenance skills becoming more central to property management, with leasing and administrative tasks increasingly moving offsite.

This season of Tech Talk with 20for20 is brought to you by our season sponsors are ⁠Snappt⁠ - Fraud Detection and Income Verification and Best Egg Flexible Rent.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License

In this episode, Elik Jaeger, founder and CEO of SuiteSpot, shares how technology is transforming unit turnover and maintenance operations in multifamily.

Key topics include:

• SuiteSpot's evolution from a construction services company specializing in unit turns before evolving into a purpose-built platform for multifamily operations.
• How unit turns are complex projects happening at scale, requiring coordination across multiple stakeholders, including internal teams and external vendors, to minimize downtime and reduce costs.
• Why the traditional one-to-100 staffing model for maintenance is outdated, as technology enables operators to optimize workforce.
• What multifamily can learn from single-family, particularly in areas like mobile technician management, vendor partnerships, and self-service options.
• How operators are achieving success by shifting toward a more flexible maintenance model, using technology to decouple staff from properties.
• The increasing role of AI and automation, with solutions like SuiteSpot Engage providing real-time work order tracking for residents and AI-driven intake systems improving diagnostics and reducing unnecessary technician trips.
• SuiteSpot's recent investment from RET Ventures and how it will accelerate innovation.

This season of Tech Talk with 20for20 is brought to you by our season sponsors are ⁠Snappt⁠ - Fraud Detection and Income Verification and Best Egg Flexible Rent.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.