Tech Designed with Patients: Dan McDonald - 86Borders

Barbara Lewis, PhD, MBA, interviewed Dan McDonald, CEO and co-founder of 86Borders about how they use interactions with health plan members to improve their platform, ConnectAllCare. Rich conversations are the basis for improvements. To enhance those conversations, 86Borders hires local residents to engage plan members and identify pain points that signal areas for improvement. Dan co-established 86Borders to cultivate meaningful and trusted relationships with health plan members most in need of outreach. By focusing on breaking down barriers to care, vulnerable members can fully enhance their health plan experience.