Takeout Tips: Inspect what you Expect

In this week’s Takeout Tip, I’m sharing one of the simplest but most impactful lessons in leadership: you inspect what you expect. I talk about a real story from my early days in the business and how consistent inspection raised the bar for my team.

I break down how small details, like the way cash was stacked or how clean the make line stayed, turned into daily standards that drove long-term success.

I also give you three practical ways to put this philosophy to work in your shop right now:

• Spot-checking order accuracy
• Watching the customer experience from the lobby
• Inspecting food quality every shift

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