In this episode of 'Take Care,' we delve into the essence of hospitality through the lens of empathy and authentic care.

Joined industry leader Kate Reed, we explore how self-care translates to better team dynamics and exceptional guest experiences. The conversation touches on personal stories of vulnerability and resilience, the cultivation of empathy through life's unanticipated events, and practical approaches to maintaining empathy while setting personal boundaries. Highlighting tools like personality assessments and Brene Brown's research, the discussion provides actionable insights into fostering meaningful connections in both professional and personal settings.

00:00 Introduction to the Podcast

00:32 Exploring Empathy and Vulnerability

05:15 Navigating Personal and Professional Boundaries

07:05 The Role of Empathy in Career Growth

08:19 Personality Assessments and Their Impact

11:00 Empathy in Leadership and Communication

16:28 Balancing Empathy and Personal Responsibility

26:32 The Importance of Honest Communication

38:06 Managing Boundaries and Self-Care

42:01 Conclusion and Final Thoughts

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In this episode of 'Take Care - Unwritten Playbook of Hospitality Career Growth,' hosts explore career advancement in the hospitality industry with expert Ivo Wunderlich.

The discussion highlights the importance of bridging gaps in traditional education, real-life scenarios, and skill stacking. Ivo shares insights from his experience in revenue management, emphasizing the significance of cultural understanding, teamwork, and communication in problem-solving.

Additionally, the conversation delves into the vital role of critical thinking, asking the right questions, and maximizing operational efficiency.

Ivo also reflects on his journey from an in-room server to his current position, underscoring the impact of vulnerability, curiosity, and adaptability in achieving career success.

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In this episode of the 'Take Care' podcast, we explore how authentic care within the hospitality industry creates meaningful connections and exceptional service. Industry leaders share insights on the importance of self-care for effective team management and guest satisfaction. Josh discusses quick learning through direct feedback, career growth examples, and the wide array of roles in the industry. This episode covers essential skills and traits like communication, leadership, resilience, and empathy. Josh also highlights the importance of psychological safety in high-performing teams, ultimately emphasizing the significance of care and connection in human flourishing.

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