Customer experience is more than technology—it’s about people.

In this episode of Symplicity Conversations, hosts Catherine Ripley and Doug Seites sit down with Erin Stewart, Senior Sales Director at Symplicity Communications, to explore how automation and empathy go hand in hand to create smarter customer experiences.

You’ll learn:
✔️ What customer experience really is (and what it isn’t)
✔️ How empathy strengthens automation and technology
✔️ Why leadership matters in building customer trust
✔️ Practical ways to design smarter systems for growth

Learn more about Symplicity Communications at thesymplepodcast.com
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Chapters
(00:00) Welcome to Symplicity Conversations with Catherine Ripley
(00:14) Guest Intro: Erin Stewart, Senior Sales Director at Symplicity
(01:06) What Customer Experience Is (and Isn’t)
(03:21) Why Empathy + Automation Must Work Together
(07:12) Building Smarter Systems That Support People
(12:28) Leadership Lessons in Customer Connection
(18:47) Future of Customer Experience at Symplicity
(23:33) Closing Thoughts and Takeaways

In this episode of Symplicity Conversations, join us for an engaging discussion with Angela James, a seasoned professional with a diverse career spanning international borders and industries. Angela shares her unique experiences working in the criminal justice system, managing teams, and navigating personal challenges. We dive into topics like leadership, self-care, and the importance of genuine friendships. Angela and Catherine explore the complexities of relationships, the journey of self-discovery, and the evolving role of women in business and society. Tune in for an inspiring conversation that emphasizes resilience, empowerment, and the pursuit of personal and professional success. Don't forget to subscribe for more stories of women shaping business and culture worldwide!

Chapters
(00:00) Welcome to Symplicity Conversations
(00:59) The Power of Connections
(06:56) Career Journeys and Pivotal Moments
(13:50) Navigating Government Contracting
(19:53) Challenges and Opportunities in Government Work
(26:01) Trends Shaping the Future of Technology
(30:12) Leadership, Mentorship, and Encouraging Women in Tech
(36:03) The Future of Government and Technology

What happens when a Boeing IT veteran becomes a full-time artist?

In this episode of Symplicity Conversations, Catherine Ripley and Doug Seites sit down with Ted Loomis to explore his unique journey from aerospace to art. Ted shares how creativity, technology, and curiosity intersect to drive innovation and growth.

They discuss:

• How 17 years at Boeing IT shaped his creative process
• The connections between technology and art
• Why reinvention is vital for leaders and entrepreneurs
• The role of curiosity in career and personal growth

Chapters:
(00:00) Welcome to Symplicity Conversations
(00:52) Guest Intro: Ted Loomis, From Aerospace to Art
(03:15) Lessons From 17 Years at Boeing IT
(06:22) How Technology and Creativity Merge in Art
(10:19) Reinventing Yourself Through Creativity
(14:45) The Role of Curiosity in Growth
(18:52) Leadership Lessons from Reinvention
(22:36) Closing Thoughts: Innovation at the Intersection of Business and Art

👉 Subscribe and learn more at thesymplepodcast.com