In this episode of Supply Chain Now, Scott Luton welcomes Angie Jula, Director of Product Management, and Matt Brolsma, Sr. Manager of Product Marketing at SPS Commerce, to discuss how AI and automation are transforming retail supply chains. Angie draws on more than a decade in product leadership, while Matt brings cross-functional expertise from both supplier and buyer perspectives. Together, they share how retailers can transform clean, connected data into actionable insights that enhance demand forecasting, supplier collaboration, and pricing strategy, all while reducing manual work that slows down their teams.

From tackling organizational silos with cross-functional dashboards to equipping executives with real-time visibility, Angie and Matt emphasize why AI is no longer optional; it’s a strategic imperative. They highlight case studies on supplier scorecarding, automation-driven fill rates, and proactive exception management, showing how early adopters are gaining competitive advantages in resilience, agility, and customer loyalty. This discussion is a roadmap for retailers navigating tariffs, disruptions, and the rising expectations of today’s consumers.

Jump into the conversation:

(00:00) Intro

(02:46) Warm-up stories: golf and DJing

(05:36) Professional journeys and SPS Commerce background

(07:31) How AI is reshaping retail supply chains

(09:16) Barriers to AI adoption and implementation gaps

(12:22) Retailer priorities in today’s uncertain market

(14:56) Why many retailers still manage suppliers manually

(18:38) How AI is transforming supplier management

(29:50) Breaking down silos with cross-functional understanding

(31:20) SPS Commerce’s role in enabling retail automation

(33:53) Moving from reactive to proactive supplier management

(37:10) How automation impacts team productivity

(39:59) AI-driven strategic decision making in the C-Suite

(44:48) Performance metrics as a competitive advantage

(51:20) Practical advice for starting the automation journey

(55:16) The billion-dollar question: key takeaways

Additional Links & Resources:

• Connect with Angie Jula: https://www.linkedin.com/in/angie-jula-9aa59258/
• Connect with Matthew Brolsma: https://www.linkedin.com/in/matthewbrolsma/
• Learn more about SPS Commerce: https://www.spscommerce.com/
• Connect with Scott Luton: https://www.linkedin.com/in/scottwindonluton/
• Learn more about Supply Chain Now: https://supplychainnow.com
• Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
• Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
• Work with us! Download Supply Chain Now’s NEW Media Kit:

Additional Links & Resources:

• Learn more about Supply Chain Now: https://supplychainnow.com
• Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
• Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
• Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk

This episode is hosted by Scott Luton and Koray Kose and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/buzz-leadership-workforce-management-1488

Join Supply Chain Now host Scott Luton for a timely conversation with Max Garland, Senior Reporter at Supply Chain Dive. In this episode, they break down the biggest stories shaping logistics and e-commerce right now—from Target’s next-day delivery expansion and FedEx’s 2026 rate hikes to the rise of regional carriers like OnTrac and Veho. They’ll also unpack how the end of the de minimis exemption is reshaping international e-commerce and what it means for businesses adapting to new rules.

Packed with insights on technology, customer experience, and the future of supply chain operations, this discussion is a can't miss for anyone navigating today’s rapidly evolving logistics landscape.

Additional Links & Resources:

• Connect with Max on LinkedIn: https://www.linkedin.com/in/maxgarland/
• Learn more about Supply Chain Now: https://supplychainnow.com
• Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
• Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
• Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
• WEBINAR- The Power of Partnership: Building Long-Term Success with Automation Integrators: https://bit.ly/3Ie1WUO
• WEBINAR- Real stories: People first - Leadership lessons in driving digital supply chain transformation: https://bit.ly/3INxtNw
• WEBINAR- The Optimized Digital Transformer: Key Concepts for Enhancing Modern Leadership: https://bit.ly/4gGWCGg
• WEBINAR- Reengineering supply chain planning: How to get more bang for your buck in 2026-
• https://bit.ly/3VahMCQ
• WEBINAR- Optimizing End-to-End Logistics: Efficiency, Collaboration, and Innovation- https://bit.ly/4ml2TZh
• WEBINAR- Empowering Decision-Making in 2026 with Supply Chain Orchestration: https://bit.ly/3W7swlL

This episode is hosted by Scott Luton and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/breaking-news-now-ecommerce-shake-ups-1487