In this episode, we sit down with CIO Jeff Hahn to unpack why the industry's decades-old operating model is no longer sustainable—and what the next era of service will look like. Jeff breaks down how HODA, RSS, and the upcoming Cyan platform will fundamentally shift communication, efficiency, and manager workload across North America. If you want a clear, insider view of where property management technology is headed, this conversation lays out the roadmap.

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In this episode, Brent and James sit down with Manuj Aggarwal, AI thought leader and pioneer of the "digital twin" concept, to explore how artificial intelligence will reshape the way we live, manage, and make decisions in strata communities. Manuj breaks down the coming shift in homeowner expectations, why self-service is becoming the norm, and how AI can reduce stress, streamline communication, and improve decision-making for councils.

They dive into practical examples, from triaging leaks to predicting building needs, while painting a clear picture of what strata living could look like five years from now.

Whether you're curious about AI or wondering how it will impact strata governance, this conversation is both eye-opening and surprisingly accessible.

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Most first-time buyers focus on mortgage rates and monthly payments. But according to Farrah Turcotte, mortgage broker, personal finance coach, and strata council insider, that's only part of the equation. In this episode, Farrah joins Brent and James to unpack the full cost of owning in a strata: from rising maintenance fees and special levies to budgeting for appliances, insurance deductibles, and those sneaky amenities you might never use but still pay for.

They dig into how to prepare your finances before you buy, how to stress test your budget, and why so many buyers are walking into ownership unprepared for the long-term costs. Whether you're buying your first unit or helping someone else through the process, this episode is a must-listen before you sign anything.

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