Stop Losing 80% of Your Leads: How Mystery Shops + Accountability Drive More Appointments (and Gross) in 2026

After a busy quarter of growth, Susan and Michael are back on the Fired Up Podcast—and they’re coming in hot with the real conversation dealers need heading into 2026.

In this episode, they break down what they’ve seen across top-performing dealer groups: why clear monthly expectations change everything, how mystery shop calls expose hidden leaks (broken phone trees, weak word tracks, missed appointments), and why “we’re doing great” can still mean you’re leaving massive money on the table.

You’ll hear standout wins from stores like Hennessy, Space City Toyota/Vaughn Group, and Mike Calvert, plus practical insight on the simplest truth in the car business: you can’t hold gross outside the showroom—get the shopper into the dealership.

They also preview what’s ahead: NADA 2026 in Las Vegas, monthly Fired Up webinars, refreshed January fundamentals training, and the upcoming launch of Alan AI—bringing Alan Ram’s knowledge, Fire Phone, and next-level mystery shopping together for faster coaching and instant accountability.