Stop Complaints Before They Start

Your jobsite sits inside someone else’s daily life—treat the neighbors like stakeholders or they’ll turn into adversaries. Tyler breaks down parking, noise, intros, and real-world fixes (including a septic test-pit fiasco) so the job finishes strong and the street still waves when you drive off.

Show Notes:
00:04 Why this matters beyond the client
00:36 Fence down, new neighbor, new stakes
00:39 First impressions: pregnant neighbor & empathy
01:14 If neighbors had a bad time, you didn’t win
01:31 Control noise, disruption, and expectations
01:35 Neighbors: allies vs. adversaries
02:07 Return client context & scope
04:40 Parking, habits, and daily routines
07:23 Bringing the dog over (reading the room)
15:28 “You don’t own the road”—but you own the impact
17:28 Owning it: apology, phone number, solutions
22:37 Septic test-pit fiasco & fallout

Video Version:
https://youtu.be/uvtgv-WybYw

Partners:

Andersen Windows

Buildertrend

Harnish Workwear

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The Modern Craftsman:

linktr.ee/moderncraftsmanpodcast

Find Our Hosts:

Nick Schiffer

Tyler Grace

Podcast Produced By:

Motif Media