Staffing isn't Broken, But Our Expectations Might Be

In this episode, our panel examines which veterinary staffing benchmarks still provide meaningful insight and which ones may be leading practices in the wrong direction. From labor as a percentage of revenue to client experience metrics and total human cost, they discuss what is still worth measuring and what may no longer deserve center stage.

The conversation also focuses on how to better align doctor and support team schedules to prevent burnout. Through smarter pairing, clearer role alignment, strategic scheduling, and stronger communication, the panel shares practical ways to create balance without simply adding more staff.

If you feel stuck chasing staffing ratios that never seem to solve the issue, this episode will challenge you to rethink the expectations behind them.

Panelists joining Brenda Medina for this episode include:

• Michelle Winter, CVPM, CVJ, VP of Operations at Encore Vet Group
• Tiffany Consalvo, CVPM, CCFP, Director of Leadership & Operations at Encore Vet Group
• Amy Brauns, RVT, CVPM, Hospital Administrator at Everhart Veterinary Group

Thanks for listening!

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