Spotlight on the Business of CX with David Koning and Robert Bamberger from Baird
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
Spotlight on the Business of CX with David Koning and Robert Bamberger from Baird
-
Narrado por:
-
De:
David Koning and Robert Bamberger from Baird are back from a third episode focusing on the business side of CX.
Hosted by Neal Topf, the limited podcast series aims to bring a clearer understanding of the impacts that positive CX has on business, from an investment and financial standpoint.
On this episode, David and Robert talk about the insights from Bairds Q3 survey results about 2022 in the BPO space, and the potential impact that wage inflation may have on pricing. They also discuss the performance of TaskUs, TELUS and Accenture, and how these three companies are bucking the trend and showing growth in Q3 and what that means for 2022.
The panel also discuss digital channels, pre and post COVID, the difference between value and value companies and Robby shares his experience of Curb Mobility.