Customer audits don’t have to mean sleepless nights. Agata Lewkowska Ph.D. and Christopher Scott walk you through preparation strategies that work—covering documentation, shop floor readiness, team training, and mock audits.

Learn how to address common red flags and turn audits into opportunities for customer confidence.

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Produced by "We See Sound."

Implementing IATF 16949:2016 is one of the biggest challenges for any automotive supplier. While the standard sets out clear requirements, the reality in many organizations looks very different. Instead of a robust, process-oriented management system, too often companies end up with a set of documents that exist only to “survive the audit.”

In this episode, our hosts Agata Lewkowska Ph.D. and Christopher Scott reveal the most common mistakes companies make—from weak process mapping to ignoring customer-specific requirements—and share how to fix them. Perfect for quality managers preparing for certification or seeking to strengthen an existing QMS.

This episode is packed with practical advice and lessons learned from real audits and consulting projects. By the end, you’ll know exactly what mistakes to avoid and how to shift your approach from “audit survival” to a sustainable quality management system that truly supports your business and satisfies customers.

If your organization is preparing for IATF certification, or if you already hold a certificate but feel your system adds little value, this episode is for you.

Subscribe to the podcast newsletter & get free downloads: https://www.qualitywise.pl/en/podcast-specifically-about-quality/
💼 Book your free consultation: https://www.qualitywise.pl/en

Produced by "We See Sound."

Quality managers and production teams often have different priorities—but they must work together for success. Agata Lewkowska Ph.D. and Christopher Scott discuss how to build trust, improve communication, and align quality and production goals.

You’ll hear real-world examples of solving conflicts, engaging operators in problem prevention, and making quality checks part of the production rhythm.

📩 Subscribe to the podcast newsletter & get free downloads: https://www.qualitywise.pl/en/podcast-specifically-about-quality/
💼 Book your free consultation: https://www.qualitywise.pl/en

Produced by "We See Sound."