In this episode of The Sorted Post-Purchase Podcast, host Shaun Weston chats with Phoebe Parry-Crooke from what3words and Vickey Hill from Sorted about improving delivery accuracy. They unpack the challenges of getting parcels to the right place at the right time, and explore how what3words' innovative addressing system is changing the game.

The trio explore why traditional addresses sometimes miss the mark, especially for new-builds or tricky locations. Phoebe explains how what3words splits the world into 3m x 3m squares, each with a unique three-word address. This precision could be a real game-changer for your delivery operations.

Vickey breaks down Sorted's role as the crucial link between retailers and carriers. She details how they've partnered with what3words to seamlessly integrate those handy three-word addresses throughout the delivery journey, enhancing efficiency and customer satisfaction.
The conversation tackles the hefty costs of failed deliveries – around £13-14 each time – and how more precise addressing could slash these expenses and boost your bottom line. Phoebe also shares some inspiring examples of how what3words is being used beyond deliveries, from car navigation to emergency services.

Whether you're looking to reduce customer contacts, cut operating costs or boost sales through improved delivery experiences, this episode offers valuable insights. It's a must-listen for anyone in ecommerce, logistics or supply chain management keen to stay ahead of the curve in delivery innovation.

To wrap things up, Shaun, Phoebe and Vickey have a bit of fun sharing their fantasy holiday spots using what3words addresses. It's a light-hearted end to a chat packed with insights on making deliveries smoother for customers, retailers and carriers alike.

• (00:04) - Welcome to the Sorted Podcast
• (03:28) - Delivery Accuracy Challenges
• (07:00) - The Cost of Delivery Failures
• (08:32) - Addressing Location Issues
• (12:14) - Benefits for Consumers
• (13:24) - Beyond E-commerce Uses
• (16:24) - Fun Fantasy Locations

In this episode of The Post-Purchase Podcast, hosts Shaun Weston and Paul Hill discuss the fascinating concepts of the digital franchise and digital dealership, and their transformative potential for the logistics and delivery industry. Using the car manufacturing giant Toyota as a case study, they unpack how a digital model approach can revolutionise the way businesses operate.

Think of a digital dealership as the virtual twin of a traditional car dealership. It’s all about offering the same personalised service and guidance, but through digital channels. Shaun and Paul discuss how customisation and customer journey mapping are pivotal in this new model. The goal? To leverage cutting-edge technology to create a more efficient, engaging experience for both businesses and their customers.

Adopting a digital franchise or dealership model brings numerous benefits. It’s scalable and repeatable, enhances operational efficiency and significantly cuts costs. Tune in to learn how embracing these digital strategies can future-proof your logistics operations and delight your customers.

Join Shaun Weston from Sorted as he sits down with Pavlo Zheldak, chief delivery officer at Acropolium, to delve into the transformative impact of cloud computing on logistics and supply chain management. Discover how decentralisation, real-time data and cost-effective strategies are not just buzzwords but real benefits that could revolutionise how we manage routes, inventory and scalability in response to demand.

We’ll tackle the challenges too – from fitting cloud solutions to specific business models to navigating data security concerns. Plus, don't miss out on practical, actionable tips that could elevate your logistics operations. Please enjoy the show!

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