Solving Veterinary Clinic Chaos: Inside the World of Vet Receptionist Remote Call Services

Isabelle Blaser - Vet Receptionists On the State of the Veterinary Field: "I think it's just a nationwide thing. That vet hospitals are understaffed and overworked and they always need an extra set of hands." Pets are like family to a great majority of our population. As living creatures, these pets need help. Sometimes just a checkup, and sometimes something deeper, such as surgery. Regardless of what they need, they are the animals we care about and so we want them to be taken care of. The world of veterinary medicine is a challenging one. The volume of pets is increasing, the volume of veterinarians and technicians is decreasing. The workload is simply too much for most people to bear for anything considered long term. But does it have to be this way? Isabelle Blaser is the incredible manager at Vet Receptionists, a company designed to lift much of the burden found in most veterinary clinics, by taking calls and helping reduce the workload of the overworked staff. By doing this, Isabelle and her crew at Vet Receptionists are able to help their client's employees keep doing all they need to do, keep them sane and keep them happily employed. In this episode Isabelle shares the problems facing most veterinary clinics and the solutions that can turn a struggling practice into a place of happiness. Though most veterinary clinics may not be struggling financially, mentally and culturally they are often a house of cards. Many times without the doctors or clinic owners even knowing of the issues or demands being made on their team. Listen as Isabelle explains the need for improved customer service to allow your clients to be treated better, as well as your employees. Enjoy! Visit Isabelle at: https://vetreceptionists.com/ On Instagram: https://www.instagram.com/vetreceptionists/ Podcast Overview: 00:00 Supporting Overworked Vet Hospitals 04:20 Staffing Shortages and Owner Misunderstandings 08:15 Vets Avoiding Independent Practice 09:49 Veterinary Staff Experience Insights 13:12 Teamwork in Hospitals Explained 16:57 Veterinary Medicine: Broad, Demanding Expertise 19:31 Healing Through Puppy Care 23:08 "Clinic Growth and Staffing Strain" 28:08 General Practice Veterinary Hospital Size 29:58 Dominance of Market Software Leaders 34:05 "Veterinary Hiring Knowledge Test" Podcast Transcription: James Kademan [00:00:00]: What is Vet Receptionists? Isabelle Blaser [00:00:01]: Vet Receptionists is a remote reception service for veterinary hospitals. James Kademan [00:00:06]: Nice. Isabelle Blaser [00:00:07]: In short, that's. James Kademan [00:00:08]: That's cool. That's cool. Why is that important? Isabelle Blaser [00:00:11]: It's important because I'm sure you've been to a veterinary hospital sometime recently. The staff is more than you'd like to admit. I think it's just a nationwide thing that vet hospitals are understaffed and overworked and they always need an extra set of hands. That way they can take care of the patients that are in the hospital. Isabelle Blaser [00:00:29]: So that's where we come in. James Kademan [00:00:34]: You have found Authentic Business Adventures, the business program that brings you the struggle stories and triumphant successes of business owners across the land. Downloadable audio episodes can be found in the podcast link [e-mail] we are locally underwritten by the banks of Sun, Bank of Sun Prairie. Woof. Calls on Call, Extraordinary Answering Service as well as the Bold Business Book. And today we're welcoming, slash preparing to learn from Isabelle Blaser, at Vet Receptionists. So, Isabelle, how is it going today? Isabelle Blaser [00:01:04]: It is going just fabulous. How about yourself? James Kademan [00:01:07]: Sweet. It's going well. I'm excited. We're talking about veterinary receptionists. Let's just start there. What is Vet Receptionists? Isabelle Blaser [00:01:14]: