Solution Showcase: Building a Successful 5-Year Digital Roadmap with Pam Austin and Chris Jenkins
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Solution Showcase: Building a Successful 5-Year Digital Roadmap with Pam Austin and Chris Jenkins
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November 12, 2025: After a major consolidation and Epic implementation during COVID-19, Ballad Health could have focused solely on survival. Instead, Pam Austin, CIO at Ballad Health, partnered with Chris Jenkins, EVP of Digital Strategy and Enterprise Imaging at Healthlink Advisors, to build a comprehensive five-year digital roadmap anchored in six strategic pillars. This conversation explores how they established IT governance that turns noise into clarity, created an Office of the CIO to free leadership for strategic thinking, and achieved millions in savings through application rationalization. Pam and Chris reveal why transparency drives engagement, how they keep 400+ team members aligned with the organizational mission, and their essential advice for healthcare leaders embarking on large-scale digital transformation.
Key Points:
- 00:53 Creating a Five-Year Roadmap
- 07:49 Maintaining Focus and Prioritization
- 12:26 Office of the CIO and Strategic Impact
- 17:52 Sustained Success and Future Advice
- 20:12 Final Thoughts and Key Takeaways
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