Small Team, Big CX: How to Automate Without Losing the Human Touch

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Small teams can deliver exceptional customer experience (CX)—but only when automation is used the right way. The secret? Using AI and automation to support, not replace, human interactions.

In this episode of The Social Media CX Podcast, I share the 3-step automation strategy that allows small businesses to streamline customer care without losing the personal touch. Learn how to automate FAQs, prioritize responses, and maintain authentic human engagement while improving response times and boosting efficiency.

What You’ll Learn in This Episode:

🔹 How to automate CX without losing authenticity

🤖 The best tasks to automate for efficiency while keeping real connections

📊 How to measure success & tweak your automation for better results

🚀 Real-world strategies for leveraging chatbots, AI, and auto-tagging

⚡ The biggest CX automation mistakes (and how to avoid them)

If you're a small team looking to scale your CX and social media care, this episode is packed with actionable insights!