Slack Is Redefining the Salesforce Admin Role Podcast Por  arte de portada

Slack Is Redefining the Salesforce Admin Role

Slack Is Redefining the Salesforce Admin Role

Escúchala gratis

Ver detalles del espectáculo

Obtén 3 meses por US$0.99 al mes

Today on the Salesforce Admins Podcast, we talk to Nicole Pomponio, Director of Delivery Management and Operations at SaltClick. Join us as we chat about how admins can unlock the full potential of Slack in Salesforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Nicole Pomponio. Why Slack is changing what it means to be an admin If you’re planning on coming to Dreamforce this year (or catching it at home), you’re probably going to hear a lot about new ways of combining Agentforce and Slack. That’s why I’m excited I got a chance to sit down with Nicole for this episode and have a conversation about her Dreamforce presentation. Nicole is the Director of Delivery Management and Operations at SaltClick, a consultancy for Salesforce and Slack, so she’s eager to find new ways to get the most out of both platforms. The ever-deepening integration between Salesforce and Slack means there are all sorts of new ways to connect users with data. As Nicole explains, all this means that the entire idea of what an admin can do is becoming more and more expansive. Getting organizational buy-in for Slack If your organization isn’t using Slack, how do you get the buy-in you need to overcome inertia? And if you are using Slack, how do you get the most out of it? Nicole is an admin, but she’s also a decision-maker at SaltClick, and when she puts on her leadership hat, she wants to hear about business problems and possible solutions. So the key to getting buy-in is to reposition Slack from something that sends messages to something that can solve real business problems. “I think the magic of Slack is that when you're using it and when you're using it right, it's easily adopted,” Nicole says, “you don’t have to sell it because when you use it, you showcase it.” For example, identify how many meetings can be eliminated with a dedicated channel on Slack, or show how much you can simplify your team’s workflow with the Jira integration. Tips, tricks, and best practices for Slack As Nicole explains, it’s helpful to establish some rules of the road for how your organization will use Slack. Here are a few tips to get started: Have consistent naming conventions for channels. SaltClick uses prefixes to keep things organized: #ext for external channels, #int for internal channels, and #salt for fun stuff like #salt-babies. Let your users know how to organize things for themselves, especially how to leave or mute a channel that they don’t need to use every day. Make a channel for dedicated Slack support, so you can quickly help folks who get stuck. Establish guidelines for what Slack etiquette means at your organization and any emojis you’re using. Make space for fun, but mostly on a different channel from work. Make sure to check out Nicole’s Dreamforce presentation, in-person or online. And don’t forget to subscribe to the Salesforce Admins Podcast so you never miss an episode. Podcast swag Salesforce Admins on the Trailhead Store Learn more Salesforce Admins Podcast Episode: What Can Salesforce Admins Do With Slack and Agents? Salesforce Admins Podcast Episode: What Can Salesforce Admins Do with Slack Integrations? Salesforce Admins Blog: Slack and Salesforce: The Power of No-Code Automation Salesforce Admins Blog: Getting Started With Slack and Agentforce Integration Admin Trailblazers Group Admin Trailblazers Community Group Social Nicole on LinkedIn Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Full show transcript Mike: Slack-first doesn't have to mean Slack-only. And today's guest, Nicole Pomponio, tells us why. Nicole is the delivery and operations manager at SaltClick, and she's going to tell us, Salesforce admins, how we can unlock the full potential of Slack and Salesforce. In addition, Nicole shares her journey from accidental admin to leadership, and she gives us some insight into building intentional channel structure, integrating external platforms, like Jira, and reshaping the admin role in this new very connected era. So whether you're Slack-curious or already swimming in salty channels, you're going to walk away with some ideas you can use. And with that, let's get Nicole on the podcast. So Nicole, welcome to the podcast. Nicole Pomponio: Thank you so much for having me, Mike. Super excited to be here. Mike: I'm excited for everything that's coming up for Dreamforce. Last week we got done talking about navigating flow errors as an administrator, and the irony is I had to do a workshop and navigate my own flow error. So it's fortuitous the way things happen sometimes when you report a podcast. Nicole Pomponio: It was meant to be. It was meant to be. Mike: But Slack is a thing, and Slack's been a thing for a while, and you're going to present about Salesforce channels inside Slack. Before we talk about that, let's ...
Todavía no hay opiniones