Should Whale Clients Be Part Of Your Service Mix Right Now?

Conventional advice from pundits says never serve "whales" in your consulting business. But what if they're wrong? (Hint: they are.) A whale model CAN work in the right circumstances, provided it’s a fit with how you like to work and you design and price them correctly.

Here’s my advice on whether (and how) to add whale clients to your service mix:

What exactly makes a client a whale?

A few examples of highly successful whale business models—how they’re structured and how much revenue they deliver.

Why conventional "wisdom" about whales doesn’t apply when you structure and price them correctly.

The three challenges you’ll need to address to make sure whales will work for your particular business.

Where to start if you decide adding whale clients makes sense.

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TRANSCRIPT

Rochelle Moulton

00:00 - 00:47

You just want to make sure that your whale clients fit neatly into at least one of your sweet spots, like the type of work, the industry, your client profile, et cetera. Otherwise, each one will feel like a supremely heavy lift, and that's the last thing that you want. Hello, hello. Welcome to the SOA's Life Podcast, where we're all about turning your expertise into wealth, impact, and power. I'm Rachelle Moulton, and today I want to talk to you about whether it makes sense to include whale clients as part of your service mix right now. I sent out an email to my list about this last week, and I got quite a few responses as well as a few questions.

Rochelle Moulton

00:47 - 01:27

So we're going to do a deeper dive on this today. Let's start with what I mean by whale client. They don't have to be a giant company or a huge organization. The whale refers to how much of your revenue they represent. So I'd call any client that is 15 to 20% or more of your annual revenue a whale. Now, there is this assumption in certain circles that a whale client model is bad. That the best goal is to build revenue streams where you can sell smaller things to more people. That that is less risky over time.

Rochelle Moulton

01:28 - 02:12

While there's nothing wrong with creating a diversified business, it isn't for everyone. Many consultants and advisors who are delivering major value to their institutional clients have built significant revenue and wealth using a whale model. So I'll give you a few examples. Number one, a specialty marketing consultant to big corporates who has a consulting book speaking model, earns $500,000 plus per year. They usually do a handful of $100,000 to $150,000 consulting projects and speak maybe half a dozen times a year, plus they earn royalties from their books. Now their downside is the travel required for speaking.

Rochelle Moulton

02:12 - 02:57

So this would be hard to master in say 20 or probably even 30 hours a week. Two, a retainer expertise model where the consultant sells $100,000 plus annual retainers to three to five companies. They typically are retained for a few years, you know, with annual renewals with the need and...