In this heart-opening episode of the Shine on CX Show, Claire Boscq is joined by soulful leader and TEDx speaker Simon Nash. From corporate HR awards to founding Law at Work, Simon has always been on a quest to bring more humanity into business. Together, Claire and Simon dive into the power of care, emotional intelligence, and why love isn’t fluffy, it’s the foundation of meaningful leadership and customer eXperience.

Drawing from his TEDx talk and the timeless wisdom of Khalil Gibran, Simon shares how “work is love made visible” and how leaders can rehumanise their workplace culture, one heartfelt interaction at a time.

What you’ll take away:

• Why bringing love to work is a courageous leadership act, not a soft one

• How real human connection transforms customer eXperience

• The key to making profit with purpose (hint: it's not just petrol in the business engine)

#ShineOnCXShow #CustomereXperience #LeadershipWithLove #HumanConnection #EmotionalIntelligence #CXPodcast #SoulfulLeadership

FOLLOW SIMON

🔗 LinkedIn: https://www.linkedin.com/in/profilesimonnash/

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FOLLOW CLAIRE⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🌐 Website: ⁠⁠⁠⁠https://claireboscq.com/⁠⁠⁠⁠⁠⁠⁠

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In this beautifully open and heartfelt conversation, Claire Boscq is joined by Jo Ferbrache, transformational coach and founder of Real Self Discovery. Jo shares her inspiring journey from fearing public speaking to becoming a passionate advocate for emotional resilience and employee wellbeing.

Together, they explore how simple micro-tools, like breathwork and body awareness, can transform how we feel, lead, and connect with others—especially in the workplace. Jo explains why so many people are “pouring from an empty glass,” how our fight-flight-freeze responses impact team dynamics, and why leaders must lead by example by embracing vulnerability and prioritising their own self-care.

In this episode, you’ll discover:

• Why your breath could be your biggest leadership tool

• The power of emotional safety in unlocking team potential

• Jo’s unique holistic approach—tailored to individual needs

• How leaders can model wellbeing by working through their own inner critics

• Why creating space to feel, heal and connect is the new workplace superpower

Jo’s honesty and vulnerability are contagious—reminding us all that when we feel good, we show up better… and when we show up better, we shine.

#ShineOnCX #EmployeeWellbeing #EmployeeExperience #WellbeingAtWork #JoFerbrache #RealSelfDiscovery #transformationalcoach-----------

FOLLOW JO

🌐 Website: Real Self Discovery⁠🔗 LinkedIn:⁠ https://www.linkedin.com/in/joferbrache/

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FOLLOW CLAIRE⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🌐 Website: ⁠⁠⁠https://claireboscq.com/⁠⁠⁠⁠⁠⁠

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🔗 LinkedIn: ⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/claireboscq/⁠⁠⁠⁠⁠⁠⁠

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Welcome to the Shine on CX Show, where bold thinking meets powerful customer and employee experiences. In this episode, Claire Boscq is joined by bestselling author and international keynote speaker Douglas Kruger, who believes that excellence isn’t just a competitive edge—it’s a moral obligation.

Douglas shares insights from his upcoming book Beating Down Your Door, arguing that a “good enough” mindset isn’t just lazy—it’s a disservice to your customers, your team, and the future of your business. His passion for becoming the best shines through in a powerful conversation that will challenge you to raise your game.

In this episode, you’ll discover:

• Why striving for excellence is more than a business goal, it’s a responsibility

• What makes ‘good enough’ a mindset that holds back customer eXperience

• The direct connection between world-class CX and leadership mindset

• The upcoming Speaker Factor which will start in Jersey on 1st July.

Tune in if you’re ready to stop settling and start standing out, this episode will inspire you to lead with purpose and power.

#ShineOnCX #CustomerExperience #KeynoteSpeaker #DouglasKruger #beatingdownyourdoor #customerloyalty

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FOLLOW DOUGLAS

🌐 Website:⁠ https://www.douglaskruger.com/

🔗 LinkedIn:⁠ https://www.linkedin.com/in/douglaskrugerspeaker/

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FOLLOW CLAIRE⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🌐 Website: ⁠⁠https://claireboscq.com/⁠⁠⁠⁠⁠

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🔗 LinkedIn: ⁠⁠⁠⁠⁠https://www.linkedin.com/in/claireboscq/⁠⁠⁠⁠⁠⁠

🔗 Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/claireboscqkeynotespeaker⁠

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