Shampoo Bars With Heart: Building Margaret River Made

This week on the Creative Business Community Podcast, Erin sits down with Tracey, founder of Margaret River Made — a natural skincare and haircare brand born in Margaret River and now based in Perth. Tracey shares how a love of plants, sustainability and wellness took her from soap-making to salon-quality shampoo and conditioner bars, including a chemo-friendly formula created for a friend, and an anti-dandruff bar that transformed her own scalp health.

We dive into what it takes to build a values-led brand: choosing effective, nature-inspired ingredients, why pH matters for skin and scalp, proteins that protect colour (hello, quinoa), and the blend of botanicals and green chemistry behind her products. Tracey opens up about navigating her husband’s life-changing accident, scaling production without losing soul, and the moment she stepped away from wholesale to obsess over an exceptional direct-to-customer experience. Expect candid lessons on branding, markets, websites, team-building, and the number-one rule: don’t give up.

By the end, you’ll have practical, no-fluff takeaways on choosing smarter ingredients, protecting coloured hair with bars, simplifying sustainable packaging, and crafting an unboxing experience that keeps customers coming back. If you’re keen to build a values-first brand without burning out, this one’s for you. Press play and let’s dive in.

Tracey's Favourites: Anti Dandruff Shampoo Bar Maya Perfume Hyaluronic Acid & Kiwi Seed Face Cream

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