Setting the Standard for Salon Success

In Part 2 of our leadership deep dive, we’re tackling proactive leadership strategies to create a thriving salon culture. Learn how to set clear expectations, communicate with confidence, and lead by example—not just in action, but through clear communication. We’ll cover holding your team accountable without micromanaging, addressing issues with clarity and kindness, and creating systems that drive long-term success. If you’re ready to shift from reacting to leading with confidence, tune in!

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Key Take-aways:

1. Leading vs Reacting: reaction comes from a place of fear and defensiveness.

2. People may think they’re leading, but we need to understand more about the individual to know what works for them.

3. Is the way you’re perceiving love or acceptance healthy?

4. There are reactive and proactive listeners. Reactive leaders wait until a problem explodes to address it.

5. Never complain about a team member behind their back.

6. As a leader, pull anyone aside to hash out issues and listen.

7. You can’t hold team members accountable for what you yourself are not practicing.

8. Proactive leaders set clear standards up front, have it in clear writing, and reinforce them.

9. Proactive leaders address small issues before they become big.

10. Leading by example isn’t only about the task, it also needs to be communicated.

11. Explaining why creates purpose behind the task.

12. A script example is: “I’m restocking the backbar because I noticed we’re running low, when we stay ahead of this we don’t run out in the middle of a service.”

13. “Hey (name) I’ve noticed a pattern where (address a specific issue), I want to check in with what’s going on.” Then pause.

14. Be short and sweet, and direct and kind.

15. Create a framework that surrounds the issue not the person.

16. When you create clear systems and you create consistency, it becomes a ripple effect.

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