Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in accessibility, particularly with regards to conformance standards.

Publicly, ServiceNow has committed to aligning with the Web Content Accessibility Guidelines (WCAG) 2.2 AA, the most stringent guidelines globally for accessibility conformance. This is an upgrade from the previous standard, WCAG 2.1 AA, which is still adhered to by many legislations worldwide. Dr. Beaver notes that the new standard, WCAG 2.2 AA, was released recently, and it will take time for legislation to catch up.

More about accessibility at ServiceNow –
https://www.servicenow.com/accessibility-statement.html

To see ServiceNow’s Accessibility Tools in action -
https://www.youtube.com/playlist?list=PLCOmiTb5WX3q5qCG_QqYip2IZrvao7Bwp

Guest – Dr. Alaina Beaver, Global Head of Accessibility at ServiceNow

Host – Bobby Brill

00:00 Introduction and Guest Welcome
00:21 Understanding the Importance of Accessibility
00:55 What's New in Accessibility Standards
02:16 ServiceNow's Commitment to WCAG 2.2
04:11 Navigating the Transition to WCAG 2.2
09:12 Legislation and Global Standards
13:13 AI and Voice Input for Accessibility
16:01 Text Adjust: Enhancing Readability
19:31 AI Model Accessibility Checker
22:15 Wrap Up

See omnystudio.com/listener for privacy information.

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University

In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies manage their AI assets responsibly. Tori Morrison introduces ServiceNow University and its focused approach on enabling users to develop specific skills through personalized learning pathways and innovative tools like conversational AI chat. The episode highlights ServiceNow's commitment to integrating customer feedback into product development and providing robust learning resources to enhance user experiences.

For more information, please read Anand Tharanathan's Article: https://www.servicenow.com/community/in-other-news/how-customer-insights-shaped-servicenow-university-and-ai/ba-p/3317295

And to check out the Product Lab: https://servicenowproductlab.com/

On this episode -

Eric Liu: Sr. Staff UX Researcher, AI/ML
Tori Morrison: Senior UX Researcher
Jesse Livingston: Research Communication Manager
Bobby Brill: Host

00:00 Introduction to the Podcast and Guests

00:27 Understanding User Experience Research (UXR)

02:32 Introducing Eric Leo and AI Control Tower

06:44 Challenges and Solutions in AI Governance

12:23 ServiceNow University: Empowering Users

17:40 Personalization and Gamification in Learning

22:42 Conclusion and Further Resources

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community: https://community.servicenow.com/community

For general information about ServiceNow, visit: http://www.servicenow.com

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Governing AI – Welcome to AI Control Tower
Episode Overview

Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape.

Host Bobby Brill brings together three visionary leaders. They reveal the hidden AI sprawl within enterprises. They expose the risks. And they illuminate a path forward - one where governance and innovation dance in perfect harmony, where control mechanisms become the very foundation of sustainable AI transformation.

The Conversation
AI is everywhere. Sometimes visible, often hidden, always expanding. Our experts navigate the complex terrain of enterprise AI governance, from shadow AI implementations that operate beyond IT oversight to the regulatory frameworks demanding immediate attention. Ravi Krishnamurthy, Vice President of Product Management for AI Platform and Responsible AI, unveils AI Control Tower—a solution that brings clarity to chaos. Sampada Chavan, Senior Principal Product Manager, demonstrates how regulatory compliance becomes achievable through systematic governance. Peter Weigt, Sr. Director of Inbound Product Management for Responsible AI, challenges conventional thinking about the innovation paradox and reveals governance as the strategic enabler organizations desperately need.

Discovery meets responsibility. Compliance meets creativity. Control meets capability.

Expert Panel

Ravi Krishnamurthy | Vice President of Product Management, AI Platform and Responsible AI

Sampada Chavan | Senior Principal Product Manager, AI Control Tower

Peter Weigt | Sr. Director, Inbound Product Management, Responsible AI

Host: Bobby Brill

00:00 Introduction to Governing AI at Scale

00:31 Meet the Experts

00:54 Hidden AI in Your Enterprise

02:56 Discovery and Responsible AI Practices

11:28 The Innovation Paradox

14:59 AI Control Tower and Governance

19:42 Conclusion and Final Thoughts

Links to AICT deep-dive blogs:

https://www.servicenow.com/community/now-assist-articles/part-0-our-journey-to-the-ai-control-tower-nbsp/ta-p/3280295

https://www.servicenow.com/community/now-assist-articles/part-1-the-gathering-storm-ai-s-rising-tension-nbsp/ta-p/3280309

https://www.servicenow.com/community/now-assist-articles/part-2-the-architecture-of-control-building-the-ai-control-tower/ta-p/3344257

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