Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscape of AI compliance.

In this episode, you'll learn about three major regulatory approaches: the risk-based EU AI Act, Colorado's algorithmic discrimination law, and the NIST voluntary framework. The experts discuss practical strategies for complying with multiple regulations simultaneously, using the EU AI Act as a baseline and measuring the delta for new requirements.

Key topics covered:
- Why proactive compliance matters before regulations fully take effect
- How AI Control Tower helps discover and manage AI systems across your enterprise
- The exponential math behind AI compliance (vendors, employees, third parties)
- Setting up governance policies for high-risk AI use cases
- Timeline for major compliance deadlines (Colorado June 2026, EU August 2026)
- The real costs of waiting for your first violation

Whether you're managing AI deployment, working in compliance, or trying to understand the regulatory landscape, this episode provides actionable insights on building responsible AI governance infrastructure.

Guests -
Andrea LaFountain -Director, AI Legal
Ken Miller - Senior Director, Product Legal
Navdeep Gill - Staff Senior Product Manager, Responsible AI

Host - Bobby Brill

Chapters:
00:00 Introduction to AI and Regulations
00:45 Meet the Experts
01:52 Overview of Key AI Regulations
03:03 Compliance Strategies for AI Regulations
07:33 ServiceNow's AI Control Tower
14:02 Challenges and Risks in AI Governance
16:04 Future of AI Regulations
18:34 Conclusion and Final Thoughts

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In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care through the power of automation and AI. Learn about the evolution of healthcare technology solutions, the role of ServiceNow in streamlining workflows, and how KeenStack builds on these capabilities to revolutionize the healthcare referral process. Don't miss this detailed discussion on how innovative technology is shaping the future of healthcare management.

For more information, visit:
https://www.servicenow.com/products/healthcare-life-sciences.html https://keenstack.com/

Guests: Drew Koerner - Chief Technology Officer, Healthcare at ServiceNow
Elevsis Delgadillo - SVP, Customer Success at KeenStack
Host: Bobby Brill

00:00 Introduction and Guest Welcome
00:28 Meet Drew Koerner: ServiceNow's Healthcare CTO
00:56 Meet Elev Delgado: SVP Customer Success at KeenStack
01:37 Understanding Medical Referral Management
01:53 ServiceNow's Role in Medical Referral Management
03:25 KeenStack's Contribution to Referral Management
04:03 Challenges in Referral Management
05:11 ServiceNow's Workflow Automation in Healthcare
13:55 Leveraging AI for Efficient Referral Management
21:11 Future Roadmap for KeenStack
22:46 Outro

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Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in accessibility, particularly with regards to conformance standards.

Publicly, ServiceNow has committed to aligning with the Web Content Accessibility Guidelines (WCAG) 2.2 AA, the most stringent guidelines globally for accessibility conformance. This is an upgrade from the previous standard, WCAG 2.1 AA, which is still adhered to by many legislations worldwide. Dr. Beaver notes that the new standard, WCAG 2.2 AA, was released recently, and it will take time for legislation to catch up.

More about accessibility at ServiceNow –
https://www.servicenow.com/accessibility-statement.html

To see ServiceNow’s Accessibility Tools in action -
https://www.youtube.com/playlist?list=PLCOmiTb5WX3q5qCG_QqYip2IZrvao7Bwp

Guest – Dr. Alaina Beaver, Global Head of Accessibility at ServiceNow

Host – Bobby Brill

00:00 Introduction and Guest Welcome
00:21 Understanding the Importance of Accessibility
00:55 What's New in Accessibility Standards
02:16 ServiceNow's Commitment to WCAG 2.2
04:11 Navigating the Transition to WCAG 2.2
09:12 Legislation and Global Standards
13:13 AI and Voice Input for Accessibility
16:01 Text Adjust: Enhancing Readability
19:31 AI Model Accessibility Checker
22:15 Wrap Up

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