Episodios

  • How to find Joy in the Slow Pace of Change / Martha Edwards / Ep. #234

    How to find Joy in the Slow Pace of Change / Martha Edwards / Ep. #234
    Aug 14 2025
    What makes time go fast for you, and what makes it go slow...It's a powerful question that might just help you find more meaning and heck, yes even more joy in your work.We see a brighter future, but the system moves slowly. This mismatch can lead to frustration and burnout. What if the secret to creating change wasn't about the system, but about you?In this conversation with Martha Edwards, a public sector veteran, we talk about powerful personal habits that keep her effective and optimistic.In this episode we explore topics like:How to find satisfaction in work that might not bear fruit for yearsWhy the energy you bring to a room is one of your most powerful professional toolsAnd how a simple practice like writing "week notes" can be a hack to recognize your small wins and give you the motivation to keep going.This framing takes the pressure off and allows us to be kinder to ourselves, knowing we’ve contributed a piece to a larger, longer story. I'm curious if this metaphor resonate with you too.Enjoy the episode and keep planing seeds .Be well,~ Marc--- [ 1. GUIDE ] --- 00:00 Welcome to Episode 23404:00 The current state of public sector design07:30 How Systemic Uncertainty Affects Designers08:30 From "Designer" to "Public Servant"09:30 Finding Meaning in Government Work 12:30 How she can find herself still grateful16:00 Big learnings: working as a creative writer18:00 Seeing a "Parallel Universe" at UK's GDS20:00 Avoid the "Design Colonialist" Mindset22:30 How it shifted23:30 government digital service to canadian government28:30 How Sharing Work Waters the Seeds of Change30:30 what she recommends to share36:30 staying patient in a government organization38:00 how do we navigate that?43:30 Exercise to Recognize Your "Small" Wins45:15 Being flexible with your role in the public service industry48:30 How to Make Smart Compromises54:30 Finding Your Joy57:30 Question to ponder59:30 Connect with Martha --- [ 2. LINKS ] --- LinkedIn: https://www.linkedin.com/in/marthaedwardscan/ Bluesky: https://bsky.app/profile/maredwards.bsky.socialWebsite: marthaedwards.ca Readings:Going beyond planting seeds I’m a service designer and I’ve never done co-design Leading with design at the Ministry of Environment The long slog of public service transformation - by Martin and KaraBarriers to Service Design in Government - Created by Linn Vizard, Marie Serrano and Spencer Beacock --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle[4. FIND THE SHOW ON]Youtube ~ https://go.servicedesignshow.com/234-youtube Spotify ~ https://go.servicedesignshow.com/234-spotifyApple ~ https://go.servicedesignshow.com/234-appleSnipd ~ https://go.servicedesignshow.com/234-snipd
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    1 h y 7 m
  • Why Your Org Chart Isn't the Enemy / Ellen Pittman / Ep. #233

    Why Your Org Chart Isn't the Enemy / Ellen Pittman / Ep. #233
    Jul 31 2025

    What if we’ve been led down the wrong path…

    When it comes to service design, we’re often told the main goal is to break down silos. And that makes sense, right?

    Our organizations are structured vertically, but the experiences we design flow horizontally. This clash creates friction, so the natural instinct is to declare war on silos.

    But what if that’s sending us in the wrong direction?

    Silos exist for a reason; they bring focus and efficiency to specific tasks. The real problem is often the broken connection between them. So, what if instead of trying to eliminate silos, we focused on repairing them?

    In this episode, I talk with Ellen Pittman, a researcher who shares a fascinating case study from a high-stakes organization struggling to meet a critical, time-sensitive performance target. On the surface, the pressure was on a single department to solve it.

    But as they dug deeper, they discovered the true bottleneck wasn't in that department at all, or even on the organizational chart. The real roadblocks were less visible and far more human.

    So what does it take to overcome these hidden barriers?

    Ellen found a specific mix of ingredients that allowed them to collaborate across team boundaries and address the issue with great success.

    In our conversation, we explore what those ingredients are and why it seems so hard for most organizations to get them right.

    This episode has the potential to reframe your thoughts on silos, leadership, and the roadblocks you think are in your way.

    A theme that I really loved exploring was how easily organizational metrics can be "gamed". We've all seen it, you hit the target but miss the actual goal... we talk about antidote in the episode.

    Enjoy the conversation and keep making a positive impact.

    Be well,

    ~ Marc


    --- [ 1. GUIDE ] ---

    00:00 Welcome to Episode 233

    05:00 Vertical vs. Horizontal Structures

    06:00 Ellen's Journey into Healthcare Change

    07:30 Hospital Case Study

    10:30 Real Challenge: System-Wide Impact

    12:30 Breaking Silos: A Hospital's Approach

    15:30 Leadership Beyond KPIs: True Purpose

    23:30 Top-Down Initative, Bottom-Up Ownership

    25:30 The Consultant's Fear of ED Patients

    27:45 Overcoming Fear with Data Experiments

    30:00 Data as Curiosity, Not Blame

    35:30The CEO's Risky Vulnerability

    39:30 Leadership Flexibility: When to Take Control

    44:30 Repairing Silos vs. Breaking Them

    45:30 Overcoming Jadedness

    48:30 Reconnecting to Shared Purpose

    52:30 Principles Etched in Minds, Not Walls

    55:30 Why Cultural Change Takes Time

    59:00 Insulating Change at Every Level

    1:01:00 Leaders & The System: Mutual Understanding

    1:04:00 Alan's Book: The Hive Model of Fluidity

    1:07:45 Question to Ponder


    --- [ 2. LINKS ] ---

    • https://www.linkedin.com/in/dr-ellen-pittman-27311421a/


    --- [ 3. CIRCLE ] ---

    Join our private community for in-house service design professionals.

    ⁠https://servicedesignshow.com/circle


    --- [4. FIND THE SHOW ON] ---

    • Youtube ~ https://go.servicedesignshow.com/233-youtube
    • Spotify ~ https://go.servicedesignshow.com/233-spotify
    • Apple ~ https://go.servicedesignshow.com/233-itunes
    • Snipd ~ https://go.servicedesignshow.com/233-snipd
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    1 h y 12 m
  • Create Clear & Actionable Journeys with the 5x12 Framework

    Create Clear & Actionable Journeys with the 5x12 Framework
    Jul 24 2025

    • I have to admit, even I got stuck...

      Recently, I was working on the onboarding journey for my Circle community.

      What started as a flexible journey inside a Miro board very quickly became a complex map that became impossible to use.

      With every new insight we wanted to add came questions about where it should go and how it should be defined. Due to these meta-level questions, we lost momentum, and the entire process slowed to a halt.

      Unintentionally, I had created a journey structure that was simply too complex to be useful in practice.

      Finding the right balance between structure and flexibility, as well as richness and overview, in your journeys is a challenge many of us face.

      That's why it's the next big problem we tackle in our Journey Management Playbook series.

      In the past episodes, we've used AI to generate a journey and then verified it to build trust. Now, we need to make it truly manageable.

      The core issue is that we often treat journey maps as containers for all information, when their true power lies in driving action.

      So, as we've said often, we need to shift our mindset from "journey mapping" to "journey management".

      The key is a simple yet powerful framework for structuring your journey.

      * What if the most effective journey had a specific, limited number of lanes?

      * What if there was a rule for how many steps you should have (maximum)?

      * What if there was a simple way to handle complexity without cluttering your main map?

      In this episode, Tingting reveals the proven framework that helps you answer these questions.

      With this framework, you'll be able to transform your map from a static document into a practical tool that teams can use to make informed decisions.

      Heads-up, this is another deep-dive where we get into the nitty-gritty details.

      We spend a lot of time sharing our screen, so if you're listening to the audio-only version, I highly recommend opening the accompanying slides to follow along visually.

      We've also included timestamps in the description, so you can easily jump back to a specific topic later on.

      Be well,

      ~ Marc


      --- [ 1. LINKS ] ---

      • Playbook Slides - https://go.servicedesignshow.com/08gpl
      • Sign up for TheyDo - https://go.servicedesignshow.com/scjwb


      --- [ 2. GUIDE ] ---

      00:00 Welcome to Episode 5

      03:00 Meet Tingting: Journey Coach

      05:00 Short articles at the end

      06:00 Series Recap

      07:00 Next Steps: Filling Your Journey

      10:00 Action-Biased Journeys

      15:30 Simplifying your journey

      17:30 Workflow First: Not Just Visuals

      19:55 Journey Map Evolution (V1 vs V2)

      27:00 Why Fewer Lanes Work

      29:10 Triple Diamond Workflow

      33:40 Framework Over Flexibility

      38:30 Nested journeys

      41:20 Lane Owners & Stakeholders

      45:30 Offboarding Journey Example

      49:00 Automatic Data Roll-Up

      50:00 Actionable Insights > Stories

      54:15 As-Is vs. To-Be Approaches

      1:00:30 Key Takeaways: Structure Tips

      1:04:00 Next Episode Preview

      1:04:50 Connect With TheyDo


      --- [ 3. FIND THE SHOW ON ] ---

      • YouTube ~ https://go.servicedesignshow.com/journey-management-playbook-05-youtube
      • Spotify ~ https://go.servicedesignshow.com/journey-management-playbook-05-spotify
      • Apple ~ https://go.servicedesignshow.com/journey-management-playbook-05-apple
      • Snipd ~ https://go.servicedesignshow.com/journey-management-playbook-05-snipd
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    1 h y 5 m
  • A New Perspective on Risk, Failure, and What Really Matters / Alberta Soranzo / Ep. #232

    A New Perspective on Risk, Failure, and What Really Matters / Alberta Soranzo / Ep. #232
    Jul 17 2025
    Everyone wants change, just not for themselves…I remember a great experiment we used to do back in my agency days.At the start of a workshop, we'd ask everyone to put on a prop. It could be a hat, a pair of oversized glasses, or even a superhero cape. After some initial laughter, everyone usually played along.But the interesting part wasn't putting the props on. It was what happened in the minutes that followed.As we started the "official" program, the first person would quietly take their prop off. Then a second would follow, and so on. At no point had I instructed them to stop wearing the props, yet, one by one, they always did.It was a powerful way to confront the group with the strong pull towards conformity. Towards the default mode of doing things. Towards getting back in line.As service design professionals, we know that to create meaningful change, we have to challenge the way things are currently done. But doing anything outside the status quo is inherently risky, especially when the incentive structures in our organizations are set up to reward those who play it safe.To break free, you need a magic ingredient: courage.But how do you build this courage? And why would you risk your career when it’s so much easier to conform?Those are the big questions we explore in a fascinating conversation with Alberta Soranzo. As you'll hear, Alberta has lived these questions. She shares powerful stories about what it takes to create change. From convincing a client to choose a risky, unknown path over the safe bet, to the surprisingly profound impact of a personal choice about her own hair.We also get into what it really means for leaders to provide ‘air cover’ for their teams and how you can find the courage to challenge the system even when you feel powerless — without burning yourself out in the process.I'm confident that you’ll walk away with some unique insights from this honest conversation about leadership, courage, and taking risks.If you've been following along with the past few episodes, I think you'll start to see a clear pattern emerging. When multiple guests, independently of each other, touch on the same topics, it's probably something we should all be paying more attention to.Enjoy the conversation and keep making a positive impact.Be well,~ Marc--- [ 1. GUIDE ] --- 00:00 Welcome to Episode 23205:00 Why Courage is Key for Organizational Magic09:30 Two Business Breakthroughs15:00 The "Change" Illusion17:30 Signals of true organizational change22:30 What triggered the landslide26:00 Inspiration: Oreo hair29:00 When Leadership Means Role Modeling32:00 Reframing Workplace Urgency35:00 Identity Shift: Your Job Isn't Your Whole Self39:30 Transformation of "my work does not define me, it's part of me"44:00 vulnerable act vs the real act46:00 Alberta's Role: Cultivating Team Excellence49:00 Navigating Resistance52:45 Learning from corporate rebels53:45 The Power of organizational empathy55:00 Empathy for the System59:00 Courage in Future Generations1:01:00 Struggle of helping our kids shaping the world1:02:30 Question to ponder1:05:00 Resources --- [ 2. LINKS ] --- LinkedIn - http://linkedin.com/in/albertasoranzoWebsite - https://albertasoranzo.com/BlueSky - https://bsky.app/profile/albertas.bsky.socialGood to watch - The Playlist on Netflix --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle---[ 4. FIND THE SHOW ON ] --- Youtube ~ https://go.servicedesignshow.com/232-youtubeSpotify ~ https://go.servicedesignshow.com/232-spotifyApple ~ https://go.servicedesignshow.com/232-appleSnipd ~ https://go.servicedesignshow.com/232-snipd
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    1 h y 8 m
  • A Service Design Guide to Small Wins and Big Change / Inside Service Design / Ep. #04

    A Service Design Guide to Small Wins and Big Change / Inside Service Design / Ep. #04
    Jul 10 2025

    As a service design professional, what is your primary role...!?

    Are you the host who sets the table for collaboration and creates a safe space for everyone?

    Or are you maybe a trusted advisor, working quietly behind the scenes to help stakeholders make better decisions?

    Well, what if the answer is... both?

    This tension between hosting and advising is at the heart of the latest Inside Service Design episode, in which we explore the real, unpolished practice of driving change from within organizations.

    In this episode, we have a great conversation with two seasoned professionals, Seth Campbell and Phil LaDeur, who bring some honest perspectives to the table.

    Phil shares how we can create the perfect conditions for collaboration and influence by drawing inspiration from the concept of "Unreasonable Hospitality".

    And Seth talks about the importance of patience, humility, and the art of giving away choices to empower your team and build long-term trust.

    This is one of those episodes where you get a true peek behind the curtains and hear how other service design professionals are approaching their work.

    So, if you're ready to discover new ways that will help you move the needle inside your organization, this one is for you!

    I'm curious, in your current role, do you feel more like a "host" or an "advisor"? Leave a comment on the episode and let me know. I'd love to hear which role resonates more with you.

    Enjoy the conversation!

    Be well,

    ~ Marc

    --- [ 1. GUIDE ] ---

    00:00 Welcome to the June Round Up

    04:30 Phil's Journey to Service Design

    06:45 How Seth started his role

    11:00 The Challenges and what Seth actually does

    13:00 Service Design in a Faith-Based Organization

    17:00 Defining success in service design

    20:30 Seth's Personal Success Metric

    24:45 Phil: Small Wins & Feedback"

    26:00 The Circle's "Dinner Table" Discussions

    28:00 Hospitality as Influence (Phil)

    30:00 Theatrics of Design (Seth)

    35:00 Overcoming Time Blocks

    37:30 Phil's "Restaurant" Framework

    41:30 Seth: Hard-Earned Lessons

    45:45 The Caboose of a project

    46:00 Phil: Learning Organization Horizon

    49:30 Investing in Relationships

    51:30 Seth: Essential Service Design Skills

    53:30 Secret Weapon: Snacks!

    54:45 Phil: Skills for Impact

    57:30 Questions for Service design professionals


    --- [ 2. LINKS ] ---

    • https://www.linkedin.com/in/seth-campbell/
    • https://www.linkedin.com/in/phillip-ladeur/


    --- [ 3. CIRCLE ] ---

    Join our private community for in-house service design professionals.

    ⁠https://servicedesignshow.com/circle


    [4. FIND THE SHOW ON]

    • Youtube ~ https://go.servicedesignshow.com/inside-service-design-04-youtube
    • Spotify ~ https://go.servicedesignshow.com/inside-service-design-04-spotify
    • Apple ~ https://go.servicedesignshow.com/inside-service-design-04-apple
    • Snipd ~ https://go.servicedesignshow.com/inside-service-design-04-snipd
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    1 h y 1 m
  • How to Create Change That Actually Sticks / Jen Briselli / Ep. #231

    How to Create Change That Actually Sticks / Jen Briselli / Ep. #231
    Jul 3 2025
    What's the last time you did something you didn't know how to do...For me, it was last week when I took up the idea of building custom Cornhole boards (fun and addictive sport, look it up) with my kids.My woodworking skills are limited, at best. And that's one of the reasons I decided to take on this project.I can tell you, now in the midst of the process, that I've already made a dozen small mistakes. However, going out of my comfort zone and doing something for the first time is weirdly what gives me a great sense of joy and satisfaction. Next to having my own custom Cornhole boards at the end of this project I'm sure that the skills, experience and knowledge I'll have gained will be useful somewhere further down the line. So in my personal life, I try to create a lot of space for these types of projects. (Sometimes a bit too much space if you ask my wife.)But what if the environment you're in is explicitly designed to stay in its comfort zone... as much as possible?The reality is that most of the organizations we work with as service design professionals are exactly just that. They are designed to keep things stable, controllable, and predictable. The incentives are basically to keep doing what we've been doing, but just do it faster and cheaper. So for us, who are in the business of experimenting and trying things out in order to drive positive change, that's a serious problem. It's easy to become frustrated with the organization's lack of risk-taking.Fortunately, there are more productive things that you can do instead of getting frustrated. Yes, even in those situations where the appetite for risk-taking feels non-existent. In this episode, we chat with ​Jen Briselli​, who's an expert at growing a learning, adaptive, and dare I say even a bit more playful mindset within organizations. As all change starts within ourselves, we explore what you can do to increase your appetite for risk and uncertainty. We explore ways to be more adaptable, even in systems designed to resist change. And why breaking through some of the common roadblocks in order to be more playful might not be as hard as you think. This is a great conversation for anyone who wants to drive change with more impact and ease. Ready to jump in?One of the insights that stuck with me is that we have more agency than we often think to shake things up a bit inside organizations. We're active participants in these systems, not passive bystanders, and everything we do has a ripple effect. Enjoy and keep making a positive impact!~ Marc--- [ 1. GUIDE ] --- 00:00 Welcome to episode 23105:00 Designing Conditions for Emergence07:00 A Shift in Receptivity09:00 Jen's Professional Journey & Inspirations11:00 Jen's Unique Path18:00 Why Systems Resist Change24:00 Creating Space and Slack26:00 The Nature of Adaptive Capacity29:00 "Wedge in the Door" & "Doorknob Moments"36:00 Observing Adaptive Behaviors40:00 Embracing the Disorienting Dilemma45:30 Confidence in Navigation52:45 Play, Risk, and Surviving Existential Threats56:30 Small Actions, Big Impact58:30 Key Takeaway: "But Did You Die?"1:00:00 Creative destruction1:01:45 Reflection Question1:02:00 Connect with Jen Briselli --- [ 2. LINKS ] --- https://www.linkedin.com/in/jbriselli/ https://www.topologyinsight.com/ --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle---[ 4. FIND THE SHOW ON ] --- YouTube ~ https://go.servicedesignshow.com/231-youtubeSpotify ~ https://go.servicedesignshow.com/231-youtubeApple ~ https://go.servicedesignshow.com/231-appleSnipd ~ https://go.servicedesignshow.com/231-snipd
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    1 h y 10 m
  • Beyond the Draft: Adding Richness and Reliability to Your AI Journey Map

    Beyond the Draft: Adding Richness and Reliability to Your AI Journey Map
    Jun 26 2025

    What does it take to spend more of your time creating real impact...

    That's the central question we're exploring in our Journey Management Playbook series.

    In the last episode, we did something pretty amazing: we took a pile of raw data and, with a click of a button, watched AI generate a structured journey map in a matter of minutes.

    I'll admit even though I was a bit skeptical to start with, this felt pretty magical.

    But the truth is that this first draft is just the beginning.

    As you have hopefully seen, an AI-generated journey gives you an incredible head start, but it's not yet something you should bet your business on.

    So, how do you move from this first draft to a decision-making tool you can truly trust? How do you make it yours?

    That’s exactly where we're going in Episode 4. This is the essential next step.

    Once again, Tingting and I roll up our sleeves and show you the practical, step-by-step process of:

    Prioritizing what to tackle first, so you don't get overwhelmed.

    Verifying AI-generated insights to build confidence.

    Enriching the journey using properties to add depth.

    Using filters to focus on what matters most.

    As you'll see, we're now entering the areas where the power of modern AI-driven journey management truly comes alive.

    There's still a lot of work for us to do, but AI allows us to focus our time on the areas where we can add the most value.

    Just like in the previous episodes, we're diving deep inside TheyDo with a lot of screen sharing.

    If you're listening to the podcast version, I highly recommend having the accompanying slides handy to follow along visually. You can find them in the show notes.

    Take care,

    ~ Marc


    --- [ 1. LINKS ] ---

    • Playbook Slides - https://go.servicedesignshow.com/08gpl
    • Sign up for TheyDo - https://www.theydo.com/service-design-show


    --- [ 2. GUIDE ] ---

    00:00 Welcome to Episode 4

    01:30 What to expect in the episode

    04:00 Service Design Pitfall: Over-Perfection

    05:00 TheyDo & Tingting's Introduction

    09:00 Previous Episodes Recap

    11:00 Diving into AI Journey Scenarios

    13:00 Scenario 1: AI Journey Verification

    15:00 Prioritizing Insights: Where to Start

    24:00 How to verify individual AI insight

    25:45 Marc's verification approach

    28:00 Managing Supporting Quotes & Splits

    33:00 Iterative AI Workflow & Refinement

    35:30 Clarifying AI-Generated Details & Sentiment

    38:00 Verifying Insight Types

    40:45 Adjusting Experience Impact Score

    42:30 Understanding Insight Ownership

    46:00 Summary of Verification Process

    47:00 Batch Editing Insights for Efficiency

    49:30 The Power of Tagging & Taxonomy

    51:00 Statuses: Tracking Workflow Progress

    59:00 Personas: Differentiating User Experiences

    1:02:30 AI & Human Collaboration: Not Obsolete

    1:03:00 Groups: Engaging Different Teams

    1:05:00 Tags: Global Dimensions for Insights

    1:07:45 Filtering & Prioritization with Tags

    1:10:45 Journey Health Score (Upcoming Feature)

    1:11:32 What Makes a Healthy Journey?

    1:12:00 What's Next on Episode 5

    1:13:00 Audience Q&A

    1:15:00 Conclusion & Looking Ahead


    --- [ 3. FIND THE SHOW ON ] ---

    • YouTube ~ https://go.servicedesignshow.com/journey-management-playbook-04-youtube
    • Apple ~ https://go.servicedesignshow.com/journey-management-playbook-04-apple
    • Snipd ~ https://go.servicedesignshow.com/journey-management-playbook-04-snipd
    • Other ~ https://go.servicedesignshow.com/journey-management-playbook-04-other
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    1 h y 5 m
  • The 'Trojan Horse' Strategy for Sustainable Service Design / James Chudley / Ep. #230

    The 'Trojan Horse' Strategy for Sustainable Service Design / James Chudley / Ep. #230
    Jun 19 2025
    Let's be honest, unfortunately not many business truly cares about sustainable services... The energy debate around AI is finally highlighting digital services' environmental impact. But every service, digital or physical, consumes resources: energy, materials, and even our time. As service designers, we have a moral obligation to design with sustainability at the core.This episode tackles the real challenges: clients not asking, defining "sustainable," and measuring impact. Our guest, James Chudley, shares key lessons and real-world examples from his journey, showing how he integrates sustainability into daily design.Discover what it really takes to design services that are better for customers, better for business, and better for our planet. Plus, uncover a deceptively simple design principle that guarantees more sustainable services.Can you guess what it is? The clue is in this episode.Keep making a positive impact on customers, business, and our planet!--- [ 1. GUIDE ] --- 00:00 Welcome to Episode 23005:00 How to define sustainable service07:30 Are services sustainable?12:00 James' unique journey16:00 The Pivotal Decision22:00 Integrating Sustainability27:00 The power of minimizing30:30 Navigating Stakeholder Talks33:00 can we justify unsustainable services?34:40 From Sustainable to Regenerative35:30 Case Study: Circle Community38:15 Non-Digital Touchpoints39:57 Avoiding Measurement Paralysis43:30 Adding a "Sustainability Lane" to Journey Maps48:30 Principles42:00 Mental energy47:30 Community Design Principle Example54:30 Accessibility in Sustainable Design55:30 Sustainability as Personal Practice57:30 the trojan horse58:30 First Steps for Inspired Designers1:00:90 Resources1:02:00 Question to ponder --- [ 2. LINKS ] --- Connect with James Chudley:https://www.linkedin.com/in/jameschudley/http://www.jameschudley.co.uk/ James' 'Decarbonising User Journeys' approach to help you pragmatically decarbonise your highest value user journeysDecarbonising User Journeys @ UXGlasgow (Talk)Digital Sustainability Strategy template to help you build a clear, actionable plan for how you are going to minimise the environmental impacts of your digital services Simple Steps You Can Take To Decarbonise Your User JourneysThe principles for the design and delivery of greener servicesBooks:You Can't Make Money From a Dead Planet - Mark ShaylerDesigning for Sustainability - Tim FrickSustainable Web Design - Tom GreenwoodLet My People Go Surfing - Yvon ChouinardDecarbonise Digital - Eric ZieHow To Avoid A Climate Disaster - Bill Gates The Climate Book - Greta Thunberg World Wide Waste - Gerry McGovernClimate product leaders playbook Other Helpful Online Resources:https://sustainablewebdesign.org/https://sustainableuxnetwork.com/ https://www.sustainablewebmanifesto.com/https://designdeclares.com/ W3C Web Sustainability GuidelinesGDS Design PrinciplesGDS Service ManualTalktoFrank - The Government drugs advice websiteGreen Web FoundationWebsite Carbon CalculatorEcograderCardamon Website Carbon Calculator --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle
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    1 h y 6 m