Series 7, Episode 13: CX Global Insights 2025: A sneak peek into Ipsos’ new global benchmark of Customer Experience.

On this episode, we are sharing the audio from our latest LinkedInLive presentation on CX Global Insights 2025: A sneak peek into Ipsos’ newglobal benchmark of Customer Experience.

During our Live event, we explored key findings, such as the surprising “Onaverage, around the world, 70% of customers say they choose to use a brandbecause they know the experience will be good”, the impact of these surveyresults on your CX strategy, and the trends shaping the future of CX. We alsocovered topics such as the growing importance of emotional attachment, keydrivers of CX, personalisation, best and worst performing sectors.

◼ Host:
Sara Pike,Head of CX, Ipsos in Singapore
◼ Guests:
Jean-FrancoisDamais, Global Chief Research Officer, Ipsos
Francisco AgustínAcuña Bachmann, Head of CX, Ipsos in Latam

The video presentation can be found by following this link!

#CX#CustomerExperience#GlobalInsights#Benchmark#Performance#Business