In this episode of Selling with Sandra, Sandra dives deep into a topic that’s often overlooked but is crucial for long-term success in business—doing things from a place of good intentions.

In a world where competition is fierce and pressure to close deals is high, Sandra explains why operating with integrity and authenticity isn’t just good for the soul, but also for your bottom line.

Drawing from her 24 years of experience in the commercial property sector, Sandra shares real-life stories, practical tips, and actionable strategies on how to build trust, foster genuine relationships, and create a reputation that keeps clients coming back.

Key Takeaways:
- Why good intentions are essential for building trust and long-term client relationships.
- Real-life examples of how integrity in business leads to repeat deals and referrals.
- Practical ways to operate with good intentions without compromising on boundaries or standards.
- How to overcome misconceptions about being “nice” and maintaining strength in negotiations.

Tune in to learn how good intentions can transform your business, your brand, and your life.

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Or Email Sandra on sandra@only-commercial.com.au

How to establish Boundaries:-

Identify the Behaviour Early: Recognise signs of problematic behaviour from the client as early as possible, such as disrespect, unreasonable demands, or poor communication.

Communicate Expectations Clearly: From the outset, establish clear expectations, roles, responsibilities, and acceptable behavior to ensure mutual understanding.

Maintain Professionalism: Stay calm, respectful, and assertive. Never let a difficult client bring you down to their level.

Set Boundaries Firmly: Clearly communicate limits, including appropriate times for contact, acceptable communication methods, and professional boundaries regarding work scope.

Know When to Say No: Learn to decline unreasonable requests that go beyond the agreed-upon scope or violate your professional boundaries.

Document Everything: Keep a thorough record of all communications and agreements to protect yourself if issues escalate.

Offer Solutions, but Hold Your Ground: Provide alternative solutions when conflicts arise but stay firm in what you can and cannot do.

Know When to Walk Away: If a client continually violates boundaries and disrupts your business, it may be time to end the professional relationship.

Self-Care Matters: Working with difficult clients can be stressful. Prioritize self-care and seek support from colleagues or mentors when needed.

Be Honest with Yourself: Reflect on whether the client’s behavior is worth the effort and aligns with your business goals and values.

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Follow me at #sellingwithsandra
Contact me on 0418 2222 57
Or Email Sandra on sandra@only-commercial.com.au

So many Sales People don't ask for the business! It is so important to close the client by making it easy for them to commit!

In this Episode I give examples of what not to do and exactly what you HAVE to do to close the deal.

There are three ways to close:-
1. The Assumptive Close**

This technique is subtle but powerful. It’s when you ask a question that assumes they’re ready to move forward. For example, ‘Shall we start drafting the contract?’ or ‘When would you like to schedule the next step?’

2. The Choice Close

Give the client options to move forward, which makes it easier for them to say yes. You could say something like, ‘Would you prefer to sign the lease for 12 months or 24 months?’ It’s a great way to move the conversation toward a decision.

and my favourite..

3. The Benefit Summary Close**

Remind the client of the benefits they’re gaining by moving forward. Something like, ‘With this space, you’ll be positioned perfectly to grow your business, so shall we lock it in and get started?’

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Support the show

Follow me at #sellingwithsandra
Contact me on 0418 2222 57
Or Email Sandra on sandra@only-commercial.com.au