Season 9, Episode 1: All About Mystery Shopping!
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Season 9, Episode 1: All About Mystery Shopping!
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Happy New Year! And welcome to Season 9 of The Experience Perspective Podcast!
For the first episode of our new season, join Rob Rose as he explores the many different roles that Mystery Shopping can play for businesses and organisations, in the company of Craig Bradley, Global Service Line Leader for Channel Performance at Ipsos.
In this episode, Craig shares how ‘Real people, going to real places, to deliver real impact’ sits at the heart of the work Ipsos do, and provides insights on the Ipsos ‘Better Promise’.
Learn how these approaches not only help the clients we partner with to identify and measure the ‘moments of truth’ within their customer interactions, but also how this data enables clients to develop strategies to further improve their performance and elevate their levels of customer service.
Please use the link below to learn more:
Channel Performance | Ipsos