School Customer Service Training, Part 2

Great school customer service training doesn’t stop at catchy greetings and mission statements. Today, we’re sharpening the tools that turn everyday conversations into relationship-building moments:

1. Active listening – hear what’s said and unsaid
2. Grace under pressure – defuse difficult situations without breaking a sweat
3. Intentional word choice – use language that moves people toward solutions

By the end you’ll have concrete drills, toolkits, and 30-day action steps you can roll into staff meetings or PD sessions tomorrow morning.

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