Say Yes and See What Happens: Sarah Caminiti’s CX Leadership Journey

Discover how to reclaim your professional narrative and lead with genuine intention in a rapidly shifting tech landscape. In this episode, Rocky McGuire connects with Sarah Caminiti, Career Strategist and host of The Roundtable, to discuss her unexpected transition from "behind-the-scenes" helper to an influential public voice for ethical leadership and employee empowerment.

They dive into:

• The "Unplanned" Career Snowball: How a single, detailed community response transformed Sarah's career into a journey of panels and podcasting.

• Occupying Your Space: Understanding the psychological importance of "taking up space" and why shrinking yourself is a sad, limiting mindset.

• Ditching Fear-Based Tactics: A look at why leaders resort to ego and power dynamics, and how "invisible work" like advocacy can change team culture.

• Strategic Vulnerability: Why admitting you're "not at 100%" or don't have a degree can actually build deeper trust and safety within a team.

• The Interview as a Filter: How to use the hiring process to "interview them back" and why being 10% more bold helps avoid toxic workplace misalignments.

• Remote Work & The Human Connection: Why remote teams must be intentional about meeting in person to prevent colleagues from becoming just "icons in Slack."

• AI as a Tool, Not a Replacement: How the rise of AI makes human skills like strategic problem-solving and ethical implementation more valuable than ever.

Sarah Caminiti is a retention strategist and support leader known for bringing clarity, honesty, and operational depth to the customer experience world. As the creator of the CX Roundtable, she helps teams rethink how they build, lead, and scale support—grounding every conversation in real data, human behavior, and sustainable growth. Sarah’s work sits at the intersection of leadership, power dynamics, and customer loyalty, making her a sought-after voice for organizations ready to move beyond buzzwords and build systems that actually work.

Follow Sarah Caminiti on LinkedIn — https://www.linkedin.com/in/sarah-caminiti-5827b784/

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HDI Local Chapters is an all volunteer not-for-profit that brings Technical Support professionals together to connect, share and discuss common challenges, and learn from industry innovators and each other --- https://www.hdilocalchapters.org

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Bytes and Banter Podcast Team

Creative Producer/Host: Rocky McGuire - https://www.linkedin.com/in/rockymcguire/

Executive Producer: Terri Oropeza - https://www.linkedin.com/in/toropeza/

Associate Producer: Colleen Rush - https://www.linkedin.com/in/colleen-rush-3603241/

Associate Producer/Alternate Host:

Technical Producer: Dustin Canter - https://www.linkedin.com/in/dustincanter/

Podcast Operating System: https://www.PodTechs.com

Post-Production: https://www.PodTechs.com