San Diaaago

The conversation revolves around a road trip and training sessions with various automotive teams. Susan and Michael discuss the importance of senior leadership's involvement in training, noting that managers often know less than their staff. They highlight a training session with Hennessy, where the president's hands-on approach was impactful. The discussion also covers the use of a lead conversion calculator to improve performance metrics, emphasizing the need for consistency and rapport-building. Upcoming content includes a focus on referrals and building rapport, with sessions in Long Beach and West Palm Beach for management training. They also mention personal anecdotes and a humorous reference to a Beach Boys song.