What does true success in the beauty industry look like? And how do you stay authentic while building it?

In this inspiring episode, Jen sits down with Jeanette, General Manager of Beauty Wholesaler, Salon First, who has spent 27 years growing, adapting, and thriving alongside the ever changing beauty industry.

From the days of “Back Scratches” in 1989 to leading one of Australia’s most trusted distributors today, Jeanette shares the lessons that only time, resilience, and authenticity can teach.

💡 In this episode, you’ll learn:

• Why authenticity is the foundation of long-term success
• How the beauty industry has evolved over nearly three decades
• Lessons in leadership, team culture, and staying adaptable
• The real numbers every salon owner needs to know (and why numbers don’t lie)
• Why niching down and knowing your value will always win

This conversation is packed with wisdom, perspective, and practical advice for salon owners who want to grow not just a business, but a career built on authenticity.

Timestamps

00:00 Episode Summary

01:03 Welcome to the Inner Sanctum

05:17 Trends in the Beauty Industry

06:01 The Rise of Lash and Brow Services

06:28 Skin Care Innovations

14:52 Navigating Business Challenges

24:05 Digital Transformation in Beauty

26:59 Industry Experience and Consistency

27:42 Digital Growth and Social Proof

29:05 Partnerships and Collaborations

32:11 Niche Markets and Community Building

35:11 Balancing Work and Personal Life

37:36 The Importance of Numbers

41:02 Choosing the Right Partnerships

45:44 Trade Shows and Industry Events

52:43 Final Thoughts and Takeaways

Mentioned in this episode:

Rising Finances Online

Timely

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons — helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout to claim the offer. Click the link below to join 👇

Timely

Take Control of Your Salon Finances with Rising Finances Online

Running a salon with a team is exciting, but the money side can feel overwhelming. Tax, wages, cash flow, and pricing often leave owners stressed and second guessing.

That’s why we created Rising Finances Online, the step by step program that takes the guesswork out of salon finances.

Inside RFO, you’ll discover how to find your bottom dollar, price with confidence, stay on top of tax, and build lasting profit into your business. Practical, simple, and made for the real world of salon ownership.

Click below to Join Today 👇

Rising Finances Online

What if you built your salon around the life you actually want? Not what others expect.

In this Mini Moment, Samara, Jen, and Taryn from Brow Substance dive into the powerful (and often overlooked) question: What do you really want your business and life to look like?

From the pressure to “progress” into salon ownership, to the reality of balancing family, staff, and clients, this episode explores why success doesn’t always mean bigger. Sometimes the most powerful move is choosing a path that aligns with your values, your energy, and the season of life you’re in.

💡 In this episode, you’ll hear:

• How to map out what you want your life (and mornings, weekends, and energy) to look like
• Why salon ownership isn’t the only definition of growth or success
• The trade offs of scaling vs. staying lean, and how to know which is right for you
• Two different but equally purposeful paths from Taryn and Jen
• Why purpose driven decisions build stronger businesses and happier lives

This is your reminder to pause, reflect, and choose a business model that fuels your life, not drains it.

Timestamps

00:00 Introduction

01:18 Personal Experiences and Reflections

03:09 Balancing Business and Personal Life

03:58 Deciding on Business Expansion

07:03 Supporting Young People in the Industry

14:20 Final Thoughts and Advice

Mentioned in this episode:

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons — helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout to claim the offer. Click the link below to join 👇

Timely

Take Control of Your Salon Finances with Rising Finances Online

Running a salon with a team is exciting, but the money side can feel overwhelming. Tax, wages, cash flow, and pricing often leave owners stressed and second guessing.

That’s why we created Rising Finances Online, the step by step program that takes the guesswork out of salon finances.

Inside RFO, you’ll discover how to find your bottom dollar, price with confidence, stay on top of tax, and build lasting profit into your business. Practical, simple, and made for the real world of salon ownership.

Click below to Join Today 👇

Rising Finances Online

Rising Finances Online

What actually makes teams high performing (and salons sustainable)?

Leadership & culture coach Emma Campbell joins Samara to unpack why a sense of safety and purpose at work is the secret to performance, profit, and long term team loyalty.

Together, they explore how salon owners can step out of the bottleneck, empower their teams, and create a culture where people feel supported to bring their best selves to work. Expect honest conversation, practical strategies, and some “aha” moments about what really drives engagement.

💡 In this episode, you’ll learn:

• Why team culture rooted in safety creates performance and profit
• How to share financials without overwhelming your team
• What to let go of (and delegate) so you’re not running on fumes
• What psychological safety is and why it’s the secret to high performing teams
• How to balance purpose and profit without guilt
• Practical tools for checking in on your culture and your own energy

This isn’t about buzzwords or business fads. It’s about building a salon culture where people feel safe, inspired, and motivated and where you as the owner don’t burn out in the process.

Also mentioned in the episode:

• Take Emma's Phycological Safety quiz - HERE
• HERE is Emma's podcast episode on Phycological Safety

Timestamps

00:00 Episode Summary

01:49 Meet Emma Campbell: Leadership and Culture Guru

04:22 Emma's Journey: From Small Town to Corporate Life

08:00 Discovering Purpose-Driven Business

09:24 The Importance of Purpose in Business

17:24 Balancing Business and Personal Life

23:25 Dealing with Pre-Teen Anxiety

24:58 Navigating Big Emotions

27:17 Seeking Support and Therapy

35:58 The Importance of Psychological Safety

40:16 Final Thoughts and Resources

Mentioned in this episode:

Timely

Take Control of Your Salon Finances with Rising Finances Online

Running a salon with a team is exciting, but the money side can feel overwhelming. Tax, wages, cash flow, and pricing often leave owners stressed and second guessing.

That’s why we created Rising Finances Online, the step by step program that takes the guesswork out of salon finances.

Inside RFO, you’ll discover how to find your bottom dollar, price with confidence, stay on top of tax, and build lasting profit into your business. Practical, simple, and made for the real world of salon ownership.

Click below to Join Today 👇

Rising Finances Online

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons — helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout to claim the offer. Click the link below to join 👇

Timely

Rising Finances Online