In this episode, Myron Kirk, Director of Engineering for Digital and Retail Technology at Pandora, shares the future of e-commerce and digital transformation. Myron shares insights into Pandora's strategy for creating a unified commerce experience across 37 global markets, emphasizing the role of personalization and AI in enhancing customer experiences. The conversation explores Pandora's transition to a composable architecture, balancing stability and flexibility, and the critical role of observability in maintaining reliability.

Myron also highlights the integration of AI as a sales concierge and in customer service, aiming to foster efficiency and transform digital commerce. This episode offers valuable lessons for merchants considering similar digital strategies.

Show Highlights:

• Pandora's strategic shift to a composable architecture for a unified commerce experience
• The balance between stability and flexibility in digital infrastructure
• Importance of APIs and AI in enhancing digital commerce and customer service experiences
• AI's role in personalizing retail interactions and improving customer service through sales concierge and conversational search
• Exploration of unified commerce

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Supporting Resources:

Myron Kirk LinkedIn: https://www.linkedin.com/in/myronkirk

Pandora UK: https://uk.pandora.net/en/

Learn more about composable commerce: https://www.salesforce.com/commerce/composable/

Learn more about Agentforce for Commerce: https://www.salesforce.com/commerce/ai/

Join the Commerce Cloud Community: https://sforce.co/commerce-crew

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Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

In this episode, Jean-Philippe Blerot, Head of Digital, AI, and E-commerce Projects at Carrefour, and Kailin Noivo, co-founder of Noibu, discuss the role of AI in modernizing the grocery industry. They explore the challenges and strategies involved in digital transformation, focusing on customer loyalty and revenue optimization. The conversation covers how AI tools can streamline problem-solving, improve code quality, and enhance the shopping experience. JP and Kaylin also highlight the importance of pre-production testing and the potential of AI to drive efficiency and innovation in the grocery commerce sector.

Show Highlights:

• Challenges of maintaining trust and precision in grocery e-commerce.
• Importance of customer loyalty and revenue optimization using AI.
• Leveraging AI for proactive revenue optimization and addressing revenue leakage.
• Role of AI in improving website performance and SEO for better customer acquisition.
• Impact of real-time feedback loops in enhancing quality assurance and development processes.

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast.

Supporting Resources:

Jean-Philippe Blerot on LinkedIn: https://www.linkedin.com/in/jean-philippe-blerot-44a74816/

Kailin Noivo on LinkedIn: https://www.linkedin.com/in/kailinnoivo/

Carrefour: https://www.carrefour.com/en

Noibu: https://www.noibu.com/

Learn more about Agentforce for Commerce: https://www.salesforce.com/commerce/ai/

Join the Commerce Cloud Community: https://sforce.co/commerce-crew

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Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

This podcast episode explores Shoe Carnival's transition from a custom commerce approach to a composable commerce architecture, highlighting cost savings and growth opportunities. Featuring insights from Ned Moore of Shoe Carnival, the discussion covers the benefits of adopting Salesforce's composable storefront, such as improved flexibility, better integration, and enhanced customer experience. The episode emphasizes the importance of strategic partnerships and agile processes in achieving e-commerce success, with real-world examples of how Shoe Carnival navigated the composable commerce landscape to boost performance and conversion rates.

Show Highlights:

• Transition from custom commerce to composable architecture at Shoe Carnival.
• Enhanced customer experience and operational efficiency through mobile-first strategies.
• Importance of partnerships in rapid tech deployment and minimizing technical debt.
• Focus on customer-centric strategies and understanding over technology development.
• Empowering innovation and growth through strategic collaborations and composable commerce.

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast.

Supporting Resources:

Ned Moore on LinkedIn: https://www.linkedin.com/in/nedmoore/

Shoe Carnival: https://www.shoecarnival.com/

Learn more about Composable Commerce: https://www.salesforce.com/commerce/composable/

Join the Commerce Cloud Community: https://sforce.co/commerce-crew

***

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.