Salesforce Admins Podcast Podcast Por Mike Gerholdt arte de portada

Salesforce Admins Podcast

Salesforce Admins Podcast

De: Mike Gerholdt
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The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast. Economía Exito Profesional
Episodios
  • How Do I Understand a Complex Salesforce Formula Quickly?

    How Do I Understand a Complex Salesforce Formula Quickly?
    Feb 19 2026
    Today on the Salesforce Admins Podcast, we talk to Gaurang Mathur, Senior Product Manager on the AI App Development team at Salesforce. Join us as we chat about how Setup with Agentforce is changing the way admins create, modify, and understand formulas. You should subscribe for the full episode, but here are a few takeaways from our conversation with Gaurang Mathur. The massive scale of Salesforce Formulas If you're like me, you've spent more time than you'd like combing through your formulas for missing parentheses and commas. That's where this week's guest, Gaurang Mathur, comes in. As a Senior Product Manger on the AI App Development team at Salesforce, he's trying to make formulas a little easier for admins with Setup with Agentforce. According to Gaurang, there are 5 billion formulas executed on Salesforce each month. They're created, managed, and modified by 7 million admins and developers. The scale of formulas is truly massive, and they're a fundamental building block of Salesforce. However, that means they're difficult to work with, and that's where the Setup with Agentforce beta comes in. How Setup with Agentforce simplifies formulas We know that AI is really good at summarizing, debugging, and processing large amounts of information very quickly. Setup with Agentforce lets admins harness those agentic powers to make formulas easier to work with. You can diagnose problems, change an automation, or add something new. Gaurang sees Setup with Agentforce as a game-changer for admins working with inherited orgs. If something isn't working or you need to make changes, you're usually spending hours wading through formulas to sort out what's essential and what's just buried tech debt. With the beta, you'll be able to get a helping hand from an AI agent that can validate, describe, and even fix your formulas. Instead of having to figure out what does what, you can focus on making decisions and building something that works faster than ever before. What's next for AI in Salesforce As far as what's coming next, Gaurang thinks that AI will continue to amplify what we can build in Salesforce. As he points out, we've actually been using AI for almost a decade in things like navigation apps, recommendations, and even autocorrect. There's no reason to be intimidated. Looking forward, his team is looking at ways to use AI to collect feedback and make adjustments that make it even easier to work with and more powerful for users. Make sure to listen to the full episode for more from Gaurang about formulas and Setup with Agentforce. And don't forget to subscribe to the Salesforce Admins Podcast so you never miss an episode. Podcast swag Salesforce Admins on the Trailhead Store Learn more Salesforce Admins Podcast Episode: Setup with Agentforce Makes Salesforce Admin Tasks Easier Salesforce Admins Podcast Episode: How Agentforce Vibes Is Changing How Salesforce Admins Build Apps Salesforce Admins Podcast Episode: Exploring Agentforce Vibes Through Real-World Admin Use Cases Trailblazer Community Group: Setup With Agentforce (Beta) Salesforce Admins Blog: Introducing Setup with Agentforce (Beta): Your New Admin Superpower Dreamforce '25 on Salesforce+: The Future of Setup Powered by Agentforce Dreamforce '25 on Salesforce+: Setup Now with Agentforce: Simplifying the Complex Dreamforce '25 on Salesforce+: Setup with Agentforce: New Superpower for Salesforce Admins Admin Trailblazers Group Admin Trailblazers Community Group Social Gaurang on LinkedIn Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Full show transcript Mike: Welcome to The Salesforce Admins Podcast. Today on the podcast, I'm joined by Gaurang Mathur, product manager on the AI App Dev team at Salesforce, and we're going to talk about something every admin has wrestled with at some point, which is formulas. And we're also going to hit on how setup with Agentforce is changing the way we create, modify, and even understand them. Hooray. I can always use some formula help. So Gaurang is going to share with us how agents can validate, fix, and describe formulas right inside setup, and why that matters, especially if you've inherited an org or you need to do something super fast. We also touch on Agentforce Vibes, which you heard in last week's episode with Tiaan and some developer workflows and kind of what it means to build smarter with tools using AI. So if you're like me and you've ever stared at missing parentheses and wondered why your formula won't save, this episode's for you. And with that, let's get Gaurang on the podcast. So, Gaurang, welcome to the podcast. Gaurang Mathur: Hey, Mike. Thank you. Thanks for having me. Mike: Absolutely. Well, after we talked with Cheryl, it was important that I get a lot of the people that she works with on the podcast, because you guys are doing some really exciting things around set up with Agentforce, I think I said that ...
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    29 m
  • How Agentforce Vibes Is Changing How Salesforce Admins Build Apps

    How Agentforce Vibes Is Changing How Salesforce Admins Build Apps
    Feb 12 2026
    Today on the Salesforce Admins Podcast, we talk to Tiaan Kruger, Senior Director of Product Management at Salesforce. Join us as we chat about Agentforce Vibes and what it really means to build with AI on the Salesforce platform. You should subscribe for the full episode, but here are a few takeaways from our conversation with Tiaan Kruger. Agentforce Vibes is evolving If you caught the Admin Keynote at Dreamforce '25, you might recognize Tiaan from his Setup with Agentforce and Slackbot demos. Right now, he's looking at new ways to help admins expand their toolkits with Agentforce Vibes. As Tiaan explains, Agentforce Vibes is developing so rapidly that it often surprises the people who build it. When one of his team members was building a React demo that featured a dashboard, they realized it would look pretty boring without some sample data. They asked the Vibes Agent to spin something up, and it delivered (after a few tries). "These agents surprise even us," Tiaan says, "we're still discovering where its power lies and where its potentials are." And that's why it's a good time to look ahead at how Vibes will change the game for admins. AI as a tool for reducing technical debt "When I was a customer developer, we always had a two-year backlog," Tiaan says. Even with a big team, there's always too much to do and you're constantly accumulating technical debt. This kind of grunt work is where he sees Agentforce Vibes making a big difference, which gives you more space to look at the bigger picture. Tiaan points to Code Analyzer as an example. You can use it to quickly scan your org and identify where there are performance or security issues that you should take a closer look at. An admin might not be able to fix it themselves, but they can hand it off to a developer team and speed up the process. There are also some exciting things coming with React and Agentforce, which will allow you to create compelling, high-quality UIs for your apps. It's all about giving you more tools to get the ball rolling and build apps faster than ever before. How to help Agentforce Vibes help you In order to get the most out of these new features, you need to make it easy for agents to understand what's going on in your org. "If you don't have good descriptions on everything in your org," Tiaan says, "please, for the love of donuts, fill those fields in." Having good metadata will help you get the most out of everything Agentforce has to offer. The future is bright, so Salesforce Admins need to get ready. Make sure to listen to the full episode for more from Tiaan about how Agentforce Vibes will help admins. And don't forget to subscribe to the Salesforce Admins Podcast to catch us every Thursday. Podcast swag Salesforce Admins on the Trailhead Store Learn more Dreamforce '25 Admin Keynote: Admins Power the Agentic Enterprise Salesforce Admins Podcast Episode: Exploring Agentforce Vibes Through Real-World Admin Use Cases Admin Trailblazers Group Admin Trailblazers Community Group Social Tiaan on LinkedIn Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Full show transcript Mike Gerholdt: Welcome to the Salesforce Admins Podcast. So today, I'm joined by Tiaan Kruger and we're talking about something that's showing up literally everywhere right now. And that is Agentforce Vibe coding and what it really means to build with AI on the Salesforce platform. We get into how admins can use agents to move faster without losing best practices, and why oh why understanding your org still matters more than ever. And one of the things we tackle is where this whole thing is headed sooner or later than you think. So if you've ever been curious about Agentforce Vibes and not sure where it fits into your day-to-day admin life, I promise you this episode is for you. So with that, let's get Tiaan on the podcast. So Tiaan, welcome to the podcast. Tiaan Kruger: Thank you, Mike. Thank you for having me. Mike Gerholdt: Well, it was not that long ago that we had Cheryl Feldman on. And Cheryl's circle of influence outside and inside Salesforce is a gravitational pull. And of course, we all know that set up with Agentforce is going to be huge at TDX and it's huge right now. So we wanted to talk to more people that were making admins lives wonderful. And she suggested you. Plus you were in the admin keynote. And I feel like I have to have admin keynoters on the podcast too. So there's the really long intro for... But let's talk about you. How did you get started at Salesforce and what's the cool thing you're working on that we're going to talk about? Tiaan Kruger: Yeah. So I've actually been at Salesforce, I guess coming up on seven years, which is absolutely mind-boggling. I was a customer for 10 years. Spent a lot of time as an admin and Apex developer. I wrote Visualforce. Some of you may have heard of that before. But I work as part of a large team at an enterprise company trying...
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    29 m
  • The Importance of Human in the Loop for Agentforce

    The Importance of Human in the Loop for Agentforce
    Feb 5 2026
    Today on the Salesforce Admins Podcast, we talk to Joshua Birk, Senior Director of Admin Evangelism at Salesforce. Join us as we chat about how the human in the loop is key to building reliable, predictable AI. You should subscribe for the full episode, but here are a few takeaways from our conversation with Joshua Birk. Understanding the guardrails around AI It seems like every week, there's a new headline about an AI agent doing something it shouldn't. As Josh explains, that's because we're still in the process of understanding AI as a tool. That's why we sat down to discuss how to build predictable, reliable solutions in Agentforce. When an agent behaves non-deterministically, it's usually because there weren't enough guardrails in place. The thing is, if you're building an AI agent to do everything, it's hard to control what it can and cannot do. Josh's advice is to narrow the scope of your agent and build it for a very specific purpose. This makes it easier to build guardrails and also allows you to test it thoroughly before release. A QA engineer walks into a bar… When it comes to testing, there's an old programming joke that comes to mind. A QA engineer walks into a bar. He orders a drink. He orders five drinks. He orders zero drinks. He orders infinite drinks. He orders a horse. However, when the first real customer walks in and asks where the bathroom is, the entire bar bursts into flames. As Josh explains, it's important to test for all sorts of weird edge cases and make sure your agent performs predictably. But it's even more important to think things through from the user's perspective so you don't miss something that should be obvious. AI can do extraordinary things, but you still need a human in the loop. The first part of testing is planning Josh emphasizes that the first part of testing is planning: "What are the Ifs? What are the Thens? What are the things you absolutely don't want it to do?" The more specifically you can answer these questions, the easier it will be to build and test agentic solutions that are predictable and reliable. The most effective AI agents aren't autonomous solutions. They're tools that give the humans who use them superpowers. You still need a human in the loop to make sure they're used for good. Be sure to listen to my full conversation with Josh for more about testing and building in Agentforce. And don't forget to subscribe to the Salesforce Admins Podcast to catch a new episode every Thursday. Podcast swag Salesforce Admins on the Trailhead Store Learn more Salesforce Admin Blog: How Agentforce Service Assistant Helps Salesforce Admins Become AI Leaders Salesforce Admin Blog: Metadata Is Your Admin Blueprint for Building Better Agents Salesforce Admins Podcast Episode: Exploring Agentforce Vibes Through Real-World Admin Use Cases with Daryl Moon Admin Trailblazers Group Admin Trailblazers Community Group Social Josh on LinkedIn Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Full show transcript Mike: This week on the Salesforce Admins Podcast, we're welcoming back our good friend, Josh Birk, to kick off February with a conversation. Well, it's part podcast, part social experiment. Josh and I sat down to talk AI, specifically how admins can plan, test, and build with confidence using guardrails in Agentforce. We cover everything from deterministic responses to chaotic desktops and why designing with trust, maybe a little touch of humor, matters most. So whether you're rolling out your first agent or refining your AI game plan, this episode's got insights for you. So give it a listen and let me know if you like the format or not because, hey, maybe we just might make this a regular thing. With that, let's get Josh on the podcast. So, Josh, welcome back to the podcast. Josh Birk: Thanks for having me, Mike. Mike: Continuing the theme, we kicked this around... No one's heard this conversation. We're just going to start here... of having two evangelists talking for a podcast. Josh Birk: Yeah. Yeah. Mike: And so we're going to start February off with that. And then we're going to do a social experiment, and for people listening, if they like this, then maybe we repeat it once a month. Josh Birk: Oh. I like these social experiments. Let's see what happens. Mike: I know. It's on the listeners. Also, Josh, we have to keep this under 30 minutes so that Daryl can make it from his house- Josh Birk: Can make it... Right. Right. Mike: ... to the dock and get his boat in the water. Josh Birk: Yeah. I remember when I first did my first 40-minute episode and I felt guilty because one of my guests was like, "I like the 20-minute episodes because that's exactly how long I walk my dog." So I'm like, "Well, okay, now you can walk your dog twice," question mark. Mike: I know. Nope. Once you hit pause, they're gone forever. I was the same way. Selfishly, that's how these podcasts are as short as they ...
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    35 m
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