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What if everything you thought about your ideal customer was wrong? In this eye-opening conversation with Kevin O'Connor, Vice President of Strategic Coaching and Consulting for Align5 and scaling up business coach, we uncover the crucial difference between high-revenue customers and truly profitable core customers that can transform your entire business strategy.

Kevin challenges conventional thinking by defining core customers as those who not only generate maximum profit but are also genuinely passionate about your product or service. This distinction proves revolutionary for businesses struggling to grow efficiently. "Revenue is vanity, profit is sanity, and cash is monarch," Kevin explains, highlighting why chasing revenue alone can lead businesses astray.

The episode takes a fascinating turn when Kevin discusses applying "Moneyball" principles to business metrics. Just as the Oakland A's discovered that traditional baseball statistics weren't predictive of wins, your business may be focusing on the wrong indicators of success. Through compelling examples from his experience with call centers, Kevin demonstrates how conventional wisdom about quality scores completely inverted reality—the centers with the highest internal quality scores actually had the worst customer retention.

Perhaps most valuable are Kevin's actionable takeaways: calculate customer-level profitability, correlate your KPIs with actual outcomes, and align sales and marketing based on real customer feedback and data. For entrepreneurs looking toward an eventual exit, implementing these systems can dramatically increase business valuation, potentially transforming standard industry multiples of 3-5× into premium valuations of 10-15×.

Ready to revolutionize how you identify, serve, and profit from your core customers? Listen now and discover the data-driven approach that might just transform your business growth trajectory forever.

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The trade show is over. You've collected business cards, scanned badges, and had promising conversations. Now what? In this final installment of our trade show trilogy, Evan Polin and Craig Andrews reveal the most critical—and most commonly neglected—phase of trade show strategy: the post-show follow-up.

We begin with the clear signs of on-floor success that should set you up for effective follow-up. From high booth traffic and qualified leads to social media buzz and positive brand recognition, these indicators help you prioritize your post-show efforts. But here's the shocking truth: the biggest mistake companies make after investing thousands in trade shows is failing to follow up promptly, effectively turning warm leads into cold calls.

The secret to post-show success? Plan your follow-up strategy before you even attend. Block dedicated time in your calendar for the days immediately following the event, prioritize your leads based on conversation quality, and personalize every follow-up. Generic "thanks for stopping by our booth" emails scream insincerity—especially when sent to people who never visited you.

We explore the critical collaboration between sales and marketing teams after the show, sharing strategies for maintaining prospect engagement through targeted content, social media, and even the increasingly rare but effective handwritten note. Learn how to calculate your true ROI beyond immediate sales, understanding that a single significant client from a trade show might justify years of attendance costs.

Don't leave your runners stranded on base—this episode gives you everything you need to knock your trade show investment out of the park. Whether you're in sales or marketing, you'll walk away with actionable strategies to transform trade show expenses into powerful drivers of business growth.

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Breaking into new markets demands more than just cold calling and digital prospecting—it requires strategic relationship building. In this episode, we dive deep with Brendan Dodge, networking extraordinaire from VC3, who reveals exactly how he successfully entered the Philadelphia/New Jersey marketplace by leveraging his existing connections.

Brendan shares the game-changing mindset shift that transformed his networking approach: switching from "what's in it for me" to "how can I help you?" This giving-first philosophy created a foundation for meaningful relationships that naturally evolved into business opportunities. He explains his tactical approach to categorizing contacts into previous clients and centers of influence (COIs), with specific strategies for engaging each group effectively.

The conversation reveals practical time-saving methods, including Brendan's 30-minute virtual screening calls that qualify potential connections before committing to longer in-person meetings. You'll learn why being specific about your target industries dramatically increases quality referrals, and how tracking the ratio of introductions you make versus those you receive creates predictable networking outcomes.

Most compelling is Brendan's three-part formula for networking success: join strategic professional groups that allow for cross-pollination of connections, adopt a giving mindset in every interaction, and make only worthwhile introductions that genuinely benefit both parties. These principles apply whether you're an established professional entering a new territory or a company expanding into unfamiliar markets.

Ready to transform your approach to market expansion? Listen now for actionable strategies that will revolutionize how you build relationships and generate opportunities in new territories. Your network truly is your net worth—discover how to maximize it today!