Sales, Customer Success, and Diversity, Equity, & Inclusion with Alex Carmen
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Sales, Customer Success, and Diversity, Equity, & Inclusion with Alex Carmen
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In this episode we talk to Alex Carmen about her experience and knowledge working in presales at IBM and transition to post sales working in customer success at Mulesoft. We discuss what each role represents at the two companies, day to day responsibilities of someone in sales, the differences between pre and post sales, and finally how Alex first got her start into the world of tech after studying chemistry.
00:00 Intro
01:34 Finding interest in tech with a chemistry + economics degree
08:35 IBM sales interview process & skills needed
10:55 Impact of your role & environment on your personality
15:25 Summit Program & sales training at IBM
18:18 Roles & responsibilities as an Account Executive
21:11 Learning about new industries
24:11 Diving deep on sales terms & processes
28:47 Jumping from IBM to MuleSoft
32:08 Account Executive vs. Customer Success Manager
35:57 Diversity, Equity, Inclusion work throughout Alex’s life
41:39 Closing advice on getting into sales or customer success